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Drive and Photo Service:Sync backup (public preview)

Last Updated:May 15, 2026

Sync backup is a cloud storage feature for real-time, bidirectional synchronization between your local data and the cloud. It ensures data consistency across multiple devices for seamless collaboration and access.

Important

To use the sync backup feature, follow these steps:

  1. Log on to the Cloud Drive for Enterprises (CDE) PC client, version 1.4.0 or later. To get the latest version, see Client Download.

  2. Ensure the history version feature is enabled.

  3. Provide your enterprise code and contact us to enable the sync backup feature.

  4. After the sync backup feature is enabled, if its entry does not appear in the user interface, log on again.

  5. This is a value-added service. The feature is free during the public preview period. We will notify you in advance if this service becomes a paid feature.

Features

  • Cloud-to-local data sync: Enables real-time bidirectional synchronization or one-way upload for folders between your local device and the team space, personal space, or received shares in your cloud drive.

  • Multi-device sync: Keeps files synchronized across multiple devices and the cloud. Changes are updated in real time, so you can access the latest version of your files from any device.

  • Efficient automatic backup: The sync client automatically backs up specified files based on your settings to protect your data.

Enable sync backup

  • When you use the sync client for the first time, follow the on-screen instructions to install it. After installation, you can create a sync backup.imageimage

Create a sync backup

Bidirectional synchronization and one-way upload

You can perform bidirectional synchronization or one-way upload for folders in Team space, personal space, and received shares.

imageimage

Advanced settings

Bidirectional synchronization

  • Changes in one location are synchronized to the other.

One-way upload

  • Changes to the local folder are synchronized to the cloud (except for deletions), but changes in the cloud do not affect local files.

  • You can configure the deletion rule in advanced settings > Other Settings > When deleting a local file in one-way upload mode.

    imageimage

Sync backup rules

Bidirectional synchronization

  • In bidirectional synchronization mode, the local and cloud directories remain identical. File operations in one location are mirrored in the other. However, the deletion behavior differs:

    • If you delete a file locally, the corresponding file in the cloud is moved to the recycle bin.

    • If you delete a file in the cloud, the local file is moved to the recycle bin on Windows. On macOS, the file is deleted permanently, as moving it to the trash is not currently supported.

One-way upload

  • In one-way upload mode, the client backs up the local directory to the cloud. File operations in the cloud do not affect local files. This mode is primarily used for backup.

    • The following table describes the cloud behavior when you perform file operations locally.

      Local file operation

      Cloud behavior

      Create file

      Creates a file

      Delete a file or move it to the recycle bin

      No action by default.

      (If you enable the deletion setting, the cloud file is moved to the recycle bin.)

      Move file

      Moves a file.

      (Due to operating system limitations, moving a file may sometimes result in a copy operation where the original file is not deleted. A similar issue can occur when renaming a file.)

      Rename file

      Renames a file

      Modify file content

      Creates a new version

      Copy file

      Creates a new file

    • The following table describes the local behavior when you perform file operations in the cloud.

      Cloud file operation

      Local behavior

      Create file

      No action

      Delete a file or move it to the recycle bin

      • If the file was originally uploaded from the local device: The local device re-uploads the original file to the cloud.

      (To delete a locally backed-up file from the cloud, you must first enable the deletion setting and then delete the corresponding local file. The cloud file will then be moved to the recycle bin automatically.)

      • If the file was not uploaded from the local device: No action.

      Move file

      Rename file

      Modify file content

      No action.

      (If a locally backed-up file is modified in the cloud, the previously backed-up version is stored as a history version. However, due to version limits and automatic merge policies, this history version may be purged. You should configure appropriate version policies or avoid editing backed-up files directly in the cloud.)

      Copy file

      No action

Permissions

Note

If you encounter any issues with permission management, see Permission Overview.

Synchronizer permission

  • Users with the Synchronizer permission can perform bidirectional synchronization or one-way upload for folders in team space and received shares.image

Backer permission

  • Users with the Backer permission can perform one-way upload for folders in team space and received shares.image

Users without synchronizer or backer permissions

  • Users without Backer or Synchronizer permissions can synchronize or upload folders only in their personal space and received transfers.

User interface

Sync backup

  • On the sync backup page, click Create sync backup to start the configuration.image

Create sync backup

  • In the Create sync backup dialog box, fill in the required fields: Select local disk/folder and Select cloud folder. Select a Sync Type (the default is "bidirectional synchronization").image

  • In the advanced settings dialog box, you can configure sync filtering, sync rate limits, the handling of local file deletion in one-way upload mode, and whether to enable automatic synchronization.image

Sync details

  • Sync details show statuses such as "sync completed", "syncing", and "sync error".image

  • You can sort sync tasks by "Cloud Name" or "Creation Time".

  • You can filter sync tasks by "Sync Status", "Sync Type", or "Sync Space".image

  • Task management options include pausing or canceling a sync task, changing its settings, viewing its details, and locating the synchronized files locally or in the cloud.image

Usage notes

  1. The sync backup feature consumes storage space on both your local device and in the cloud. Ensure you have sufficient storage in both locations for file synchronization and storage.

  2. To ensure timely synchronization of local files to the cloud, keep the client running in the background and maintain a stable network connection.

  3. When you create a sync backup, if files or folders with the same name exist in the same path in both the local and cloud locations, the system automatically handles them as follows:

    1. If files exist in both locations, the client uploads the local file as a new version and saves the original cloud file as a history version.

    2. If one location contains a file and the other contains a folder of the same name, the system automatically renames one of them.

Limitations

Supported OS and versions

  • Windows 10 version 22H2 or later

  • Windows Server 2019 or later

  • macOS 12.0 or later

  • Linux and NAS are not supported.

Supported file systems

  • Windows: NTFS, FAT32

  • macOS: APFS

Disallowed sync directories

  • Directories on mounted drives.

  • Local sync directories created by other sync software.

  • Symbolic link directories.

  • A directory whose ancestor or child directory is already part of a sync backup. (Nested sync directories are not allowed.)

  • System or data directories, such as ProgramData, Program Files (x86), and other special paths.

Sync directory limit

You can create up to 10 sync directories on a single device.

Synced file limit

A single device can synchronize up to 1,000,000 files.

File path length limit

On Windows, files with a full path length exceeding 260 characters are not supported due to the default system limit.

FAQ

Delete confirmation pop-ups

If you continuously see a delete confirmation prompt, you can disable it. On your local machine, go to the Properties of the recycle bin and clear the Display delete confirmation dialog checkbox.

Sync error status

If the status shows "sync error", try to resolve the issue based on the error message. If the problem persists, contact us.

Missing files after sync

If the status is "sync completed" but you find that files are inconsistent or not synchronized promptly, please provide the task ID, file name, and local file path, and then contact us for assistance.

Red exclamation mark

A red exclamation mark indicates that some files failed to synchronize. Select the sync directory, click the Sync Details button and try to resolve the issue based on the reason provided. If the problem persists, contact us.

Client fails to start

If you see an error message when you launch the application, check the logs of your antivirus or security software to see if the sync backup application was blocked. If so, you may need to add the application to the allowlist. If the problem persists, please contact us.