Chat App Message Service:Unsubscription query

Prerequisites

• Alibaba Cloud account registration and enterprise identity verification have been completed.

• A WhatsApp channel has been created.

• A WABA is registered for the channel and approved by WhatsApp.

• Phone number verification is complete.

• A marketing template with an Unsubscribe button is created and approved by WhatsApp.

• Messages with an Unsubscribe button have been sent to users.

Procedure

1. Log on to the Chat App Message Service console.

2. In the left navigation pane, click Channel Management.

3. On the Channel Management page, find the WhatsApp channel and click its ID or Manage in the Actions column.

4. On the channel details page, click Unsubscription Query in the left navigation pane.

5. On the Unsubscription Query page, select the query conditions:

   1. Business Number

   2. User phone number (optional)

   3. Time range of Unsubscribe button clicks

      Note

      To export data, click the Download icon in the upper-right corner. After export completes, retrieve the file from Download Center. For more information, see Download center.