The unsubscribe query allows you to view the phone numbers and unsubscribe time of users who have clicked the Unsubscribe button in WhatsApp marketing templates, based on the enterprise number dimension. This topic will guide you on how to query user unsubscribe information.
Prerequisites
Alibaba Cloud account registration and enterprise authentication have been completed.
A WhatsApp channel has been created.
A WABA has been registered for the channel, and approved by WhatsApp.
Phone number verification has been completed.
A marketing template with an Unsubscribe button has been created and approved by WhatsApp.
Messages with an Unsubscribe button have been successfully sent to users.
Procedure
Log on to the Chat App Message Service console.
In the left-side navigation pane, click Channel Management.
On the Channel Management page, find the WhatsApp channel, and click its ID or Manage in the Actions column.
On the channel details page, click Unsubscription Query in the left-side navigation pane.
On the Unsubscription Query page, select the query conditions as needed.
Enterprise phone number
User phone number (optional)
Time range when users clicked the Unsubscribe button
NoteTo export data, click the Download icon in the upper right corner of the page. After the export is complete, go to Download Center to download the data. For more information, see Download center.