Marketing campaign management - ChatApp - Chat App Message Service

Before you begin

A published chat flow. Use Chat Flow.
An audience group for target contacts. Groups.
If you need to use WhatsApp:
- Create a WhatsApp channel.
- Register a WhatsApp Business Account (WABA) and bind the verified account to a channel.
If you need to use Viber:
- Create a Viber channel.
- Apply for a Viber Service ID and get it approved by Viber.

To create a campaign:

Log on to the Chat App Message Service console.
In the left navigation pane, choose Intelligent Marketing > Campaign Manager. Click Create Activity.
Configure the campaign settings and click OK.

Parameter	Description
Activity Name	Campaign name. Maximum 60 characters.
Activity Description	Campaign description. Maximum 90 characters.
Related Flows	Select a published flow to trigger when the campaign starts. Click Preview Flow to view flow details. The flow must be created and published before association. Note Only flows with the Trigger Type set to Manual are supported.
Associate Group	Target contact group. Create the group in Audience Management first.
Effective Period	Start and end time. The campaign automatically starts and ends at the specified times. The start time must be later than the current time, and the end time must be later than the start time.
Execution Plan	Execution frequency: daily, hourly, or per minute.

You can pause a campaign only when its Activity Status is In Progress. The Suspend button appears only for active campaigns.

Log on to the Chat App Message Service console.
In the left navigation pane, choose Intelligent Marketing > Campaign Manager. Find the campaign to pause and click Suspend.
In the dialog box that appears, click OK.

Important
A paused campaign stops triggering flows. To resume, set a new start time.

You can modify a campaign only when its Activity Status is Pending Execution or Suspended.

Log on to the Chat App Message Service console.
In the left navigation pane, choose Intelligent Marketing > Campaign Manager. Find the campaign to modify and click Modify.
Modify the parameters as needed. For more information, see Parameters.
Click OK.

You can delete a campaign in any status except In Progress.

Log on to the Chat App Message Service console.
On the Intelligent Marketing > Marketing Campaign Management page, find the campaign to delete and click Delete.
In the dialog box that appears, click OK.

Log on to the Chat App Message Service console.
In the left navigation pane, choose Intelligent Marketing > Campaign Manager. Filter campaigns by Activity Name, Related Flows, Associate Group, and Activity Status.