This topic describes audience group management operations in Audience Management. Audience Management, also known as user group management, is a systematic method of identifying, classifying, analyzing, and managing target audiences to better serve and market to them, improve user experience and satisfaction, and achieve business goals.
Prerequisites
Alibaba Cloud account registration and enterprise authentication have been completed.
Chat App Message Service has been activated.
Create an audience group
You can use this operation to create an audience group.
On the tab, click Create Audience Group.
In the dialog box, enter the audience group name and choose whether to add contacts to this group based on your requirements.
Addition method
Procedure
Batch addition
Click download template and fill in contact information according to the template format.
Click select file and then upload contacts
Single addition
Select the country or region code for the contact's phone number.
Enter the contact's phone number, for example: 1301111****.
Enter the contact's name.
Click OK to complete the audience group creation.
Modify an audience group name
You can use this operation to modify an audience group name.
On the tab, find the target audience group you want to modify and click the
icon.
Enter the new audience group name in the dialog box and click OK to complete the modification.
Delete an audience group
You can use this operation to delete an audience group.
On the tab, find the target audience group you want to delete and click the
icon.
Click OK in the dialog box to delete the audience group.
ImportantDeleting an audience group will affect the execution of marketing campaigns or flows that are attached to the group. Please proceed with caution.
Remove contacts from an audience group
You can use this operation to remove contacts from a single audience group.
On the tab, find the target audience group.
Find the target contact by contact name or contact information, and click Remove.
Click Confirm in the dialog box to remove the contact.
References
We recommend that you learn about contact management operations. For more information, see Contact management.