Chat App Message Service:Audience groups

Prerequisites

• Alibaba Cloud account registration and enterprise identity verification have been completed.

• Chat App Message Service has been activated.

Create an audience group

Create an audience group and optionally add contacts to it.

1. On the Intelligent Marketing > Audience Management > Group Management tab, click Create Group.

2. In the dialog box, enter a group name and optionally add contacts.

   

   Addition method	Procedure
   Batch Add	Download the template and fill in the contact information. Select and upload the contact file.
   Add	Select the country or region code. Enter the phone number. Example: 1301111****. Enter the name.

3. Click OK to create the group.

Rename an audience group

Rename an existing audience group.

1. On the Intelligent Marketing > Audience Management > Group Management tab, find the audience group to rename and click the icon.

2. In the dialog box, enter the new name and click OK.

Delete an audience group

Delete an audience group.

1. On the Intelligent Marketing > Audience Management > Group Management tab, find the audience group to delete and click the icon.

2. Click OK to confirm the deletion.

   Important

   Deleting a group affects any marketing campaigns or flows attached to it. Proceed with caution.

Remove contacts from an audience group

Remove individual contacts from an audience group.

1. On the Intelligent Marketing > Audience Management > Group Management tab, find the audience group.

2. Find the contact by name or contact information and click Remove.

3. Click OK to confirm the removal.

References

We recommend that you learn about contact management operations. For more information, see Contact Management.