How to manage users? - Chat App Message Service - Alibaba Cloud Documentation Center

This topic describes the operations involved in managing users in audience management. Audience management, also known as user group management, involves identifying, classifying, analyzing, and managing target users through systematic methods to enhance service and marketing efforts, improve user experience and satisfaction, and achieve business objectives.

Prerequisites

Alibaba Cloud account registration and enterprise authentication have been completed.
Chat App Message Service has been activated.

Modify users

You can click Edit Contact, and select the operations to add, delete, or remove users as needed in the dialog box that appears.

In the left-side navigation pane of the Chat App Message Service console, choose Intelligent Marketing > User Group Management. On the Contact Management tab, click Edit Contact.

In the dialog box that appears, specify Operation Type and other parameters. For information about the parameters, see the following table. Then, click OK.

Parameter	Description
Batch Upload	Click Download Template and enter user information in the format specified by the template. Click Select File to upload users.
Upload	Select the country or region to which the phone number of the user belongs. Enter the phone number of the user, for example, 1301111****. Enter the user name.
Duplicated Settings	Overwrite Contact: If the phone number already exists, the existing user information will be overwritten and replaced with the new user information. Ignore Contact: If the phone number already exists, the adding will be ignored, and the original user information will remain unchanged.
Associate Group	Select one or more user groups from the dropdown list and associate them with the users being uploaded. Note A user must be associated with at least one group. If a user group contains information about a removed user, the information will be removed from that group.

View and download user information

In the left-side navigation pane of the Chat App Message Service console, choose Intelligent Marketing > User Group Management. On the Contact Management tab, you can view user information or click the Download icon to download user information.

Associate a group with a user

In the left-side navigation pane of the Chat App Message Service console, choose Intelligent Marketing > User Group Management. On the Contact Management tab, locate the user with which you want to associate a group.
Multiple users can be selected. Then, click Associate Group.
In the dialog box that appears, set the parameters and click OK.

Parameter	Description
Association Method	Associate with Existing Group: Associate the user with the selected group while retaining its membership in the current group. Create Group and Associate with Group: Create one or more new groups and associate the user with all newly created groups while retaining its membership in the current group. After selecting Create Group and Associate with Group, click Create Group and then enter the new group name in the New Group field.
Select Group	Select one or more user groups.

Change the user group

In the left-side navigation pane of the Chat App Message Service console, choose Intelligent Marketing > User Group Management. On the Contact Management tab, locate the user for which you want to change the group.
Multiple users can be selected. Then, click Change Group.

In the dialog box that appears, set the parameters and click OK.

Parameter	Description
Change Mode	Change to Existing Group: Move the user to one or more other groups. Create Group and Associate with Group: Create a new group and directly associate the user with the new group.
Select Group	Select the group to which you want to move the user.

References

For information about the related operations of user group management, see Manage user groups.