Chat App Message Service:Contact Management

Prerequisites

• Alibaba Cloud account registration and enterprise identity verification have been completed.

• Chat App Message Service has been activated.

Edit contacts

Add or remove contacts by clicking Edit Contact.

1. Log on to the Chat App Message Service console.

2. In the left-side navigation pane, choose Intelligent Marketing > Audience Management > Contact Management click Edit Contact.

3. Select an Operation Type. To add a contact, set Operation Type to Add Contact, configure the parameters below, and click OK.

   Parameter	Description
   Batch Upload	Click Download Template and enter contact information in the required format. Click Select File to upload the contacts.
   Upload	Select the country or region of the contact's phone number. Enter the phone number, for example, 1301111****. Enter the name of the contact.
   Duplicated Settings	Overwrite Contact: Overwrites existing contact information when the uploaded phone number matches an existing contact. Ignore Contact: Skips the upload and keeps the original information when the phone number matches an existing contact.
   Associate Group	Select one or more groups to associate with the uploaded contacts. Note Each contact must belong to at least one group. Deselecting a group during an edit removes the contact from that group.

View and download contacts

1. Log on to the Chat App Message Service console.

2. In the left-side navigation pane, choose Intelligent Marketing > Audience Management > Contact Management icon to download contact information.

Associate contacts with groups

1. Log on to the Chat App Message Service console.

2. In the left-side navigation pane, choose Intelligent Marketing > Audience Management > Contact Management, find the contacts to associate with a group.

3. Select one or more contacts and click Associate Group.

4. In the dialog box, configure the parameters and click OK.

   Parameter	Description
   Association Method	Associate with Existing Group: Adds the contacts to the selected groups while keeping their current group memberships. Create Group and Associate with Group: Creates new groups and adds the contacts to them while keeping current group memberships. Click Create New Group and enter a name to add a group.
   Select Group	Select one or more existing groups to associate with the contacts.

Change contact groups

1. Log on to the Chat App Message Service console.

2. In the left-side navigation pane, choose Intelligent Marketing > Audience Management > Contact Management, find the contacts to reassign.

3. Select one or more contacts and click Change Group.

4. In the dialog box, configure the parameters and click OK.

   Parameter	Description
   Change Mode	Change to Existing Group: Moves the contacts from their current groups to other existing groups. Create Group and Associate with Group: Creates a new group and moves the selected contacts to it.
   Select Group	Select the target group for the contacts.

Related topics

You can also manage groups from the Group Management page.