Community Blog Seeding Digital Transformation in Southeast Asia – Part 8: Introducing AI for Better Workflow

Seeding Digital Transformation in Southeast Asia – Part 8: Introducing AI for Better Workflow

Part 8 of this 8-part series discusses AI and how it adds to the overall value of your organization’s steps towards digital transformation.

By Shantanu Kaushik

In Part 7, we discussed the significance of a smarter supply chain and how it can overcome challenges and bridge gaps between production and delivery. This article discusses AI and how it adds to the overall value of your organization’s steps towards digital transformation.

Since the inception of digital transformation, the process and the practice has been changing and innovating rapidly. Digital transformation is responsible for some of the major changes in the ways organizations conduct business. Digital transformation enables you to leverage technology to create or modify existing business processes. This enables you to meet ever-changing customer demands and adopt a newer and superior methodology to stay above the competition.

Forrester states, “The velocity of demand for artificial intelligence (AI) technology, tools, platforms, and applications draws parallels to the demand for cloud. And, indeed, the market for AI maker platforms, AI facilitator platforms, and new AI-centric and AI-infused applications will grow to $37 billion by 2025.”

Digital Transformation and AI

Digital transformation is a foundational change that introduces a new culture for organizations to follow to deliver value to their customers. Digital transformation is an imperative strategy and must not be confused with a trend to ride the competition wave. Artificial Intelligence (AI) and digital transformation can help an organization generate additional revenue while reducing complexities. Alibaba Cloud has various tools and services that incorporate aspects of AI, including data analytics, machine learning, and observability.

Similarly, machine learning for AI introduced the biggest standpoint for any enterprise undergoing digital transformation by automating tasks to reduce the average time spent on day-to-day activities. This enables a superior system that learns/knows how to react to different situations and provides a faster process cycle.

What Does AI Do for Digital Transformation?

Artificial Intelligence (AI) has been a game-changer for digital transformation. AI accelerates the transformation cycle of an organization. Digital transformation journeys are all about making effective decisions and involving technologies that best suit your solution. AI helps businesses attain a more adaptive, innovative, and flexible approach towards workflow management.

What Areas Can AI Help Improve?

Alibaba Cloud AI solutions establish deep learning that enables the system to recognize patterns in operations and make predictions to allow optimization and risk assessment for an organization. AI can help you with:

  • Customer Service

A centralized CRM data center can record every interaction throughout the customer experience lifecycle, enabling the system to understand the choices and mindset of its customers. Machine learning can even notice customer expectations and create custom solutions. An AI-enabled CRM can help your organization leverage the benefits of customer information to generate leads more efficiently, enabling a better business decision cycle by focusing on the areas the AI-based CRM suggests.

  • Monitoring and Observability

Machine Learning Platform for AI enables an approach where you can use AI to recognize patterns, zero in on a system that might be responsible for the mayhem, and plug the issue before anything happens. This allows you to mitigate issues efficiently. Cloud Monitor provides valuable data about resource usage under different load scenarios.

  • Data Analytics

Monitoring and observability help gather metrics. Similarly, AI-enabled data analytics can help you recognize patterns and business decision impacts by assessing your historical data and providing highly valuable insights into your business practice. This allows you to formulate an effective business strategy and areas to focus your digital transformation efforts.

  • Security

Cloud-native architecture and the zero-trust security system can work wonders for an organization’s security setup. However, if your security firewall learns breach or attack patterns, times, intervals, and regions, it can defend your business effectively against such malicious attempts. Alibaba Cloud Firewall, Web Application Firewall (WAF), and Anti-DDoS solutions work closely with an AI-based system that provides quick security and mitigates attacks.

Data Strategy for AI

AI works with data; an effective digital transformation practice includes different segments of AI. This can be enabled by focusing on data analytics for Big Data to draw insightful results from the provided data. These are the critical building blocks of AI.

An effective and smart data strategy can enable a quick, efficient, and effective transformation practice. AI can help you extract value from data and accelerate towards fruitful and viable actions. In the case of Buttercup Spices, their DX team laid out all the objectives to make it easier for them to assess the situation and adapt to an AI-driven digital transformation practice.

Buttercup Spices is not a tech firm, and they do not have a digital practice like DevOps, but they can benefit from introducing automation in places that are more complex than the others. These areas include CRM, security, supply chain, and data management.

Assessment, Technology, and Transformation

The Buttercup Spices DX Team worked through their DX strategy by identifying the core values of the business. They laid out the entire strategy by isolating different departments and establishing a hierarchy to showcase the areas of strength and weakness. This enabled them to address the prominent points of their digital transformation journey.

Alibaba Cloud recommended Buttercup Spices to use a holistic transformation strategy and introduce AI. Buttercup Spices used the advice and enabled AI for easier workflow management and productivity in operations with their most complex processes.

Wrapping Up

The use of AI within an organization must be driven by requirements rather than technology. This approach will not work towards digital transformation and will push your organization away from an effective practice.

If you want to leverage the benefits of AI with your digital transformation journey, be sure to focus on your requirements before choosing and applying a solution. Introducing AI will enable your business to become more agile and flexible.

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