For alerts that remain unresolved for an extended period, you can configure an escalation policy to remind contacts to take action. After you add an escalation policy to a notification policy, the system sends alert notifications to the specified contacts using your chosen notification methods.
Prerequisites
Create an escalation policy
On the SAE Application List page, select a region and namespace at the top, and click the ID of the target application to open the application details page.
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In the left-side navigation pane, choose .
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In the Notification Policies section, find the policy that you want to modify, click the
icon, and then click Edit in the drop-down list. -
In the Handle Events section, set Processing Method to Compress.
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In the When an alert is triggered, section, for Method to Escalate Notifications, select Use an escalation policy and click Add.
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In the escalation policy dialog box, enter a name for the policy in the text box at the top, configure the notification conditions, and then click Save.
If an alert is not acknowledged or resolved within a specified period, SAE sends an escalation notification. For example, you can configure the system to send an escalation notification if an alert remains unacknowledged for 10 minutes.
Parameter
Description
Contacts/Schedules
The contacts or on-call schedules that receive alert notifications. For more information about how to create a notification object, see Notification objects.
Notification Method
Supported notification methods include DingTalk, email, webhook, text message, and phone call. You can select multiple methods. Contacts with unverified phone numbers cannot receive phone call notifications. For more information about how to verify a phone number, see Verify a phone number.
Notification Period
Alerts that meet the notification conditions are sent during the specified notification period.
Number of Repetitions
The number of times the system resends an alert notification. The system stops sending alert notifications when an alert no longer meets the specified conditions.
NoteAn alert notification is sent at least once, even when this parameter is set to 0.
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After you configure the settings, click Save at the bottom of the notification policy editor.
Manage an escalation policy
You can view, edit, refresh, copy, and delete escalation policies in the Application Real-Time Monitoring Service (ARMS) console. For more information, see Escalation policies.