How to update an alert notification policy - Application Real-Time Monitoring Service

An escalation policy helps ensure that unresolved alerts receive attention. When you add an escalation policy to a notification policy, the system automatically sends alert notifications to specified contacts using the configured method. This prompts them to resolve the issue.

Prerequisites

You must have a notification object. For more information, see Notification object overview.

Create an escalation policy

Log on to the ARMS console. In the left-side navigation pane, choose Alert Management > Escalation Policies.
On the Escalation Policy page, click Create Escalation Policy.
In the right-side pane, enter a name for the escalation policy in the text box at the top.

In the escalation rule section, configure the notification conditions. These conditions determine when to send an alert notification for an unacknowledged or unresolved alert. For example, you can configure a rule to send a notification if an alert remains unacknowledged for 10 minutes.

Note

Click + Add Rule to add an escalation rule.

Parameter	Description
Notification object	Select a notification object. For more information about how to create a notification object, see Notification objects. Contact: You must also select a notification method (phone call, text message, or email) for the selected contact. Contact Group: You must also select a notification method (phone call, text message, or email) for the selected contact group. On-call Schedule: You must also select a notification method (phone call, text message, or email) for the selected on-call schedule. DingTalk/Lark/WeCom: Sends notifications to a DingTalk, Lark, or WeCom channel. General Webhook: Sends notifications to a specified webhook URL.
Notification period	The system sends notifications for matching alerts only during the specified notification period.
Number of repetitions	Notifications stop once the alert no longer meets the notification conditions. Note At least one alert notification is always sent. If you set this parameter to 0, the notification is still sent once.

After you complete the configuration, click Save.

Manage escalation policies

After an escalation policy is created, it is displayed in the Escalation Policies. You can perform the following operations in the Escalation Policies:

Click the more icon to the right of a policy name and select Edit, Copy, or Delete.
Click a policy name to open its details in the right-side pane. In the upper-right corner of the pane, click the icons to edit, refresh, copy, or delete the policy.