Common issues and solutions for PAI ArtLab billing, authentication, features, and tools
Billing
Plans, resource plans, and coupons
Q: Why did I receive a text message that my resource plan is running low? How does this affect me?
Yunxiao Creator coupons, resource plans redeemed with coupons, and Alibaba Cloud free trial resources have usage quotas and expiration dates.
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Expiration reminder: When your resource plan is about to expire, you receive a text message notification. This message reminds you that usage after plan expiration incurs charges.
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Monitor usage: All resource plans have usage quotas. Monitor the remaining quota of your resource plan.
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Statistics latency reminder: Resource consumption statistics have a one-day delay, so the displayed balance is not real-time. Do not use resources up to the limit. For example, you may have no resources left, but the interface shows 10% remaining. Continuing to use the service results in an overdue payment. Stop using the service when remaining resources are low.
Q: Will the plan or resource plan I purchased on the PAI ArtLab platform automatically renew after it is used up?
No. Plans or resource plans purchased on the PAI ArtLab platform do not have auto-renewal enabled and will not automatically renew upon expiration.
Q: How do I view the usage and expiration date of free trial resources, coupons, and resource plans?
Q: What do I do if I fail to claim a Yunxiao Creator coupon?
To claim the coupon, complete student identity authentication for your phone number, linked Alipay account, and Alibaba Cloud account. Check whether the Alibaba Cloud account with which you are logged in has passed student authentication.
Billing rules and purchase operations
Q: My Alibaba Cloud account has completed identity verification and is linked to Alipay. Will the fees incurred from using the product be directly deducted from my personal Alipay account? What are the deduction rules for fees generated on the platform?
Fees are not directly deducted from your personal Alipay account. Resource consumption fees are deducted as follows:
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Scenario 1: If your Alibaba Cloud account balance is less than 0, your account has an overdue payment. You cannot use the platform, and no fees are generated.
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Scenario 2: If you have not claimed free trial resources or coupons, have not purchased a plan or resource plan, and your Alibaba Cloud account balance is 0, you cannot use the platform, and no fees are generated.
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Scenario 3: If you have claimed free trial resources or coupons, or purchased a plan or resource plan, and your Alibaba Cloud account balance is greater than or equal to 0, fees for using the platform are deducted from your free trial resources, coupons, plan, or resource plan.
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Scenario 4: If you have not claimed free trial resources or coupons, have not purchased a plan or resource plan, and your Alibaba Cloud account balance is greater than or equal to 0, fees for using the platform are deducted from your Alibaba Cloud account balance.
Q: What are the billing rules for different tool versions on the platform?
See PAI ArtLab billing.
Q: How are the resources of associated cloud products calculated?
See Pay-as-you-go.
Q: How can individual and enterprise users pay for and purchase ArtLab resources?
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Individual users can purchase PAI ArtLab resources by buying a resource plan or adding funds to their Alibaba Cloud account balance for pay-as-you-go billing.
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Enterprise users with collaboration or purchase needs can search for DingTalk group 88010006410 to contact us.
Others
Q: I noticed that charges are still being generated on my bill and my coupons or resource plans are being consumed even when I am not using the PAI ArtLab platform. Why is this happening and how can I fix it?
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Cause 1
You have assets stored on the platform, and storage continuously consumes resources. Examples:
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You created a dataset and uploaded images. Storage fees for these images are deducted from your coupons.
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Transferring models from Model Square to My Models incurs storage fees.
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Images generated using any image generation tool are saved to your storage space. Storing these images incurs storage fees.
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Solution
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Cause 2
You started a Pro version tool on the platform and disabled the auto-shutdown policy. Because the tool was not manually shut down, its underlying cloud instance continues to run and consume resources. This may apply to these tools:
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Kohya (Pro version)
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Stable Diffusion WebUI (Pro version)
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ComfyUI (Pro version)
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Solution
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Scenario 1: When not using a tool, close its tab in the PAI ArtLab platform to shut it down.
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Scenario 2: When you start a tool, do not disable the auto-shutdown policy. If auto-shutdown is enabled, the tool automatically shuts down when idle for more than 20 minutes. This helps save costs.
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Scenario 3: On the Developer Center page, quickly shut down running Toolbox and custom services.
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Authentication, authorization, and activation
Q: How can Alibaba Cloud accounts and RAM users complete platform authentication, authorization, and activation?
Q: When I go to the authentication, authorization, and activation page, a message indicates that the current RAM user does not have activation permissions and I should contact the administrator. What should I do?
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Cause
The current account is a RAM user that has not been granted the required permissions by the Alibaba Cloud account.
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Solution
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Contact the Alibaba Cloud account administrator to grant permissions to the RAM user (optional).
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Log on with your Alibaba Cloud account.
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Q: When I go to the authentication, authorization, and activation page, a message indicates that my account has an overdue payment. What should I do?
Add funds to your account as instructed in the message. Ensure your Alibaba Cloud account balance is 0 or greater. Then return to the platform to complete authentication, authorization, and activation.
Q: An authorization item is unresponsive when I click it repeatedly. What should I do?
Refresh the browser page and try again.
Product features
Q: How do I clear the storage space?
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Log on to PAI ArtLab, hover over
in the upper-right corner, and click the Storage link.
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In the OSS console, click Permanently Delete.
Q: Issues with custom uploads and installation of models and node plug-ins
Q: Tool version issues
Q: I uploaded more than 15 images to a dataset, but the interface only displays 15. Why?
On an ultra-wide curved screen, the dataset may not be fully displayed. You can try to shrink the browser window.
Q: Model issues
For model sources, commercial use, and operations, see PAI ArtLab Model Usage Instructions.
Q: Tool issues
For specific operations in ComfyUI, Kohya, and Stable Diffusion WebUI, see PAI ArtLab Toolbox instructions.
Q: After I build a custom workflow in ComfyUI, can I convert it into an API for calls?
Yes. See PAI ArtLab Toolbox instructions.
Others
Q: After I start a tool, the tool page is blank and refreshing does not fix it. What should I do?
Clear your browser cache:
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On the PAI ArtLab page, press F12.
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Go to Network, select Disable cache, and refresh the page.
