How do I check the status of a Cloud Backup client? - Cloud Backup

If the status of a Cloud Backup client is abnormal, the backup fails or the client fails to be upgraded. This topic describes how to check the status of a Cloud Backup client.

Client diagnostic tool

Diagnostic tool for Cloud Backup clients

Troubleshooting FAQ

View the client status on Windows

Windows supports both the old and new Cloud Backup clients. The two versions of Cloud Backup clients have different service names on Windows.

The service name of the new Cloud Backup client is Alibaba Cloud Hybrid Backup Service.
The service name of the old Cloud Backup client is Aliyun Hybrid Backup Service.

You can use the following method to view the status of the Cloud Backup client:

View the status of the service.
Note
Before you change the startup type of the service, you must understand the features and usage of the service to prevent adverse effects on the system. For some services, you may need to perform operations as an administrator.
1. Open Server Manager by using one of the following methods:
  - Press Win+R. In the Run dialog box, enter services.msc.
  - In the Windows search bar, enter Service and click Services.
2. In the Services window, view Windows services.
  - To start the service, double-click the service name. In the Properties window, click Start.
  - To stop the service, double-click the service name. In the Properties window, click Stop.
3. View the status of the local backup service. If the backup service is in the Running state, the Cloud Backup client is running properly.
  - If the Cloud Backup client is not running properly, you can right-click the backup service and select Restart from the shortcut menu to restart the service. For more information about how to use the diagnostic tool to diagnose the client status, see Diagnostic tool for Cloud Backup clients.
  - If the Cloud Backup client still does not run properly, you can uninstall and reinstall the client. For more information, see How do I uninstall a Cloud Backup client? and Download and activate a Cloud Backup client for Windows.

For more information about how to view the logs of the Cloud Backup client, see Where do I view the default installation path and logs of a Cloud Backup client?

View the client status on Linux

Linux supports both the old and new Cloud Backup clients. The two versions of Cloud Backup clients have different process names on Linux.

The process name of the new Cloud Backup client is hbrclient.
- systemctl status hbrclient
- service hbrclient status
- ps axu|grep hbrclient
The process name of the old Cloud Backup client is hybrid.
- ps axu|grep hybrid

New Cloud Backup client (hbrclient)

You can use the following methods to view the status of the Cloud Backup client:

View the status of the process.
Run the systemctl status hbrclient, service hbrclient status, or ps axu|grep hbrclient command to check the status of the Cloud Backup client. If the command output contains active or run, the Cloud Backup client is started and running properly.
Check whether the port is enabled properly.
Run the netstat -lpt | grep hbrclient command to check the port status. If the port is in the LISTEN state, the port is enabled properly.
```
tcp6       0      0 [::]:43565              [::]:*                  LISTEN      1727/hbrclient
```

Old Cloud Backup client (hybrid)

You can use the following methods to view the status of the Cloud Backup client:

View the status of the process.
Run the ps axu|grep hybrid command. If a result is returned, the Cloud Backup client is started and running properly.
Check whether port 8011 is enabled properly.
Run the lsof -i:8011 command and check the status of the port. If the port is in the LISTEN state, the port is enabled properly. If command not found is returned, you can run the yum install lsof or apt install lsof command to install lsof and try again.
```
COMMAND     PID USER   FD   TYPE   DEVICE SIZE/OFF NODE NAME
hybridbac 11477 username    5u  IPv6 10625414      0t0  TCP *:8011 (LISTEN)
```
For more information about how to view the logs of the Cloud Backup client, see Where do I view the default installation path and logs of a Cloud Backup client?

Restart or reinstall the client

If the Cloud Backup client is not running properly, you can restart the client.
Note
Different commands are used on different Linux operating systems:
- systemctl restart hbrclient restart hbrclient restart
- systemctl restart hbrclient restart etc restart
- systemctl restart hbrclient restart init.d restart
If the Cloud Backup client still does not run properly, you can uninstall and reinstall the client. For more information, see How do I uninstall a Cloud Backup client? and Download and activate a Cloud Backup client for Linux.