The Telegram service of Alibaba Cloud Chat App Message Service connects your business systems to the Telegram instant messaging platform through the Telegram Bot API. On the Telegram service overview page in the Chat App Message Service console, you can review the capabilities of the Telegram service, follow the guided integration process, and manage your Telegram send accounts.
Why use the Telegram service
The Telegram service brings the following Telegram platform capabilities to Chat App Message Service:
User reach — Communicate with more than 900 million Telegram users worldwide.
Large audience groups — Telegram supergroups support more than 200,000 members, which suits large-scale audience group operations.
Bot capabilities — The Telegram Bot API supports automated messaging and interactive services.
Message delivery — Telegram delivers messages and synchronizes them across multiple devices.
Message types — Telegram supports text, images, documents, locations, interactive buttons, and other message types.
Use cases
Common scenarios for the Telegram service include:
Customer service
Audience group operations
Marketing notifications
Order reminders
Appointment reminders
Prerequisites
Alibaba Cloud account registration and enterprise identity verification have been completed.
Chat App Message Service has been activated.
Go to the Telegram service overview page
Log on to the Chat App Message Service console.
In the left-side navigation pane, choose OTT Services > Telegram.
The Telegram service overview page appears.
View the service introduction
The service introduction card at the top of the Telegram service overview page provides the following tabs:
Benefits — Displays the benefits of the Telegram service.
Pricing — Click Service pricing to view more pricing information.
Documentation — Provides links to documents such as Getting Started, API integration, and FAQ.
To collapse the card, click Hide service introduction in the upper-right corner of the page. To expand the card again, click View service introduction.
Telegram integration process
The QuickStart section of the Telegram service overview page outlines the complete integration process of the Telegram service:
Learn about the service — View the Telegram service introduction to understand its capabilities.
Register with Telegram — Create an account on the Telegram platform.
Create a bot — Create a Telegram bot through BotFather.
Get an API token — Get the API token of the bot from BotFather.
Connect the bot — Create a send account in the console and complete bot authorization.
Create a message template — Design and create a message template.
Send messages — Use the template to send messages to users.
Click the question mark icon next to a step name to open the corresponding operation document.
Manage send accounts
In the My send accounts section of the Telegram service overview page, you can manage the Telegram send accounts that you created.
Create a send account
In the My send accounts section, click Create send account.
Follow the wizard to create the send account.
Search for a send account
In the search box, enter a send account name or a bot ID to locate the send account.
View send account information
The send account list displays the following information:
Send account name
Bot ID — The unique ID of the Telegram bot.
Space ID — The instance ID of the send account.
Available templates — The number of templates that can be used to send messages under the send account.
Send account remarks — The remarks that you entered when you created the send account, if any.
Account status
Go to the send account details page
Click the send account name to open the details page of the send account. On the details page, you can perform the following operations:
View the data dashboard.
Manage bots.
Manage message templates.
Send messages.
View data reports.
Manage assets and variables.
Edit send account information
Click Edit to the right of the send account.
Modify the following information:
Send account name — Change the display name of the send account.
Remarks — Change or add remarks for the send account.
Click Save to save the changes.
Delete a send account
After you delete a send account, you can no longer use it to send messages, and the account cannot be restored. Proceed with caution.
Click Delete to the right of the send account.
Confirm the deletion in the dialog box that appears.