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Chat App Message Service:Telegram channels

Last Updated:Jun 04, 2026

A Telegram channel connects Chat App Message Service to the Telegram platform. Create a channel to bind a bot, configure message templates, join groups or channels, and send messages to users.

Prerequisites

Create a Telegram channel

  1. Log in to the Chat App Message Service console.

  2. On the Channel Management page, click Create Channel.

  3. In the Create Channel dialog box, set the following parameters.

    Parameter

    Description

    Channel Type

    Select Telegram.

    Channel Name

    Enter a name to identify the channel in the console, such as Telegram-Marketing-Channel.

  4. Click OK.

Note

If the channel does not appear after creation, refresh the page. Verify that the bot token is valid and has not expired.

After creation, find the channel on the Channel Management page and click its ID to open the details page, where you can:

  • Bind a Telegram bot with its API token.

  • Configure a webhook to receive callback notifications.

  • Create and manage message templates.

Next steps

After you create the channel, complete these steps in order:

  1. Create a Telegram bot: Create a bot on Telegram to obtain an API token. For more information, see Create a Telegram bot.

  2. Bot management: Bind the bot to your channel and configure the Message Workbench and a webhook. Bot Management.

  3. Message templates: Create templates to define message content. Template Design.

  4. Group/channel management: If needed, connect to Telegram groups or channels. For more information, see Group and channel management.

  5. Send Telegram messages: Start sending messages. For more information, see Send messages.