Application Real-Time Monitoring Service:Contacts

Create a contact

1. Log on to the ARMS console. In the left-side navigation pane, choose Alert Management > Notification Objects.

2. On the Contacts tab, click Create Contact.

3. In the Create Contact dialog box, configure the following parameters and click Confirm.

   Parameter	Description
   Name	The name of the contact.
   Phone number	The contact's phone number, which is used for alert notifications by phone call and text message. Note Only verified phone numbers can be used for phone call notifications in a notification policy. For more information about how to verify a phone number, see Verify a phone number. Important Only Chinese Mainland phone numbers are supported for receiving alert notifications by phone call and text message. Phone numbers from overseas or international regions (including regions such as US West) are not supported. Even if an overseas phone number is added successfully, alert notifications by phone call or text message cannot be received.
   Email	The contact's email address, which is used for alert notifications by email.
   Contact group	Select a contact group to add the contact to. For more information about how to create a contact group, see Contact groups.
   Resend method for failed phone notifications	Select the resend method for failed phone notifications. You can set a global default value on the Contacts tab. For more information, see Default contact configuration.
   User ID	The user ID for an enterprise instant messaging (IM) tool, such as DingTalk, Lark, or WeCom. This ID is used to @mention a contact in an alert card within a group chat. This feature requires the correct user ID for the corresponding IM tool. This field is required to @mention contacts in Lark and WeCom. This field is not required for DingTalk.

   Important

   • You must specify a phone number or an email address. Each phone number and email address can be used for only one contact.

   • The new version of the Contacts feature does not support configuring a DingTalk chatbot. To create a DingTalk chatbot, go to the DingTalk/Lark/WeCom tab. For more information, see DingTalk chatbot. DingTalk chatbots that were created in earlier versions are not affected.

Verify a phone number

Only verified phone numbers can be used for phone call notifications in a notification policy.

1. On the Contacts tab, verify the phone number for one or more contacts.

   • To verify the phone number for a single contact, find the contact and click Not Verified next to the phone number.

   • To verify phone numbers for multiple contacts in batches, select the contacts and click Verify Phone Numbers.

   The system sends a verification text message to each selected contact.

2. Use a browser to open the link in the text message.

3. On the verification page, confirm the phone number and click Verification.

Default contact configuration

If a phone call notification fails, you can configure a resend method.

1. On the Contacts tab, choose More Operations > Contact Default Configuration.

2. In the dialog box that appears, select a resend method and click Confirm.

   Resend methods include Do not resend, Redial once, and Send a text message.

Manage contacts

On the Contacts tab, you can find, edit, or delete contacts:

• To edit a contact, find it in the list and click Actions in the Edit column. In the dialog box that appears, modify the contact information and click Confirm.

• To delete a contact, find it and click Actions in the Delete column. Then, click Confirm in the confirmation message.

• To delete multiple contacts, select them, click Batch Delete, and then click Confirm in the confirmation message.

FAQ

Q: Does linking an Alibaba Cloud account with DingTalk support pre-binding?

A: No. When claiming an ARMS alarm for the first time, you must complete DingTalk binding by scanning a QR code within the alarm card. Pre-binding through login settings or personal profile pages is not supported, and you cannot bypass the QR code scanning step.

Q: When assigning an alarm handler in ARMS alarm cards, can the assignee list be filtered to show only DingTalk group members?

A: The system does not currently support filtering the assignee list by DingTalk group membership. The following optimization strategies are recommended:

1. Only add group members who need to handle alarms as ARMS contacts.

2. Create a separate contact group containing specific group members and use that group in the notification policy for precise notification management.