When an alert rule triggers a match in a notification policy, Application Real-Time Monitoring Service (ARMS) notifies the designated contacts by phone, text message, or email. Create and manage contacts to control who receives alert notifications and through which channels.
Supported notification channels
| Channel | Requirement |
|---|---|
| Phone call | Verified mobile number |
| Text message (SMS) | Verified mobile number |
| Email address | |
| DingTalk (mention in group) | User ID (optional) |
| Lark (mention in group) | User ID (required) |
| WeCom (mention in group) | User ID (required) |
DingTalk chatbots can no longer be configured as contacts. To create a DingTalk chatbot, go to the DingTalk/Lark/WeCom tab. For more information, see DingTalk chatbots. Existing DingTalk chatbots are not affected.
Prerequisites
Before you begin, make sure that you have:
Access to the ARMS console
(Optional) A contact group to assign the contact to. For more information, see Contact groups
Create a contact
Log on to the ARMS console. In the left-side navigation pane, choose Alert Management > Notification Objects.
On the Contacts tab, click Create Contact.
In the Create Contact dialog box, configure the following parameters, and then click OK.
Parameter Description Name The name of the contact. Phone Number The mobile phone number of the contact. Alerts are sent by phone or text message. Only verified numbers are accepted. For more information, see Verify a mobile number. Email The email address of the contact. Alerts are sent by email. Contact Group The contact group to assign this contact to. For more information, see Contact groups. Method to Resend Notifications If Phone Notifications Fail The fallback method when phone notifications fail. To set a global default, see Set a default fallback method. User ID The ID of the contact in an instant messaging (IM) tool such as DingTalk, Lark, or WeCom. Used to mention the contact within a group. Required for Lark and WeCom group contacts. Optional for DingTalk.
Specify at least a mobile number or an email address. Each mobile number or email address can belong to only one contact.
Verify a mobile number
Verify a mobile number before it can receive alert notifications.
On the Contacts tab, locate the contacts whose mobile numbers need verification.
For a single contact, find the contact and click Not verified next to the number.
For multiple contacts, select them and click Verify Mobile Numbers.
The system sends a verification text message to each selected contact.
Each contact opens the URL in the text message using a browser.
On the verification page, the contact confirms the number and clicks Verify.
Set a default fallback method
If phone notifications fail, ARMS uses a fallback method to resend them. Configure a global default for all contacts.
On the Contact tab, choose .
In the dialog box, select a fallback method and click OK.
Edit or delete contacts
Manage contacts from the Contacts tab after creating them.
| Task | Steps |
|---|---|
| Edit a contact | Click Edit in the Actions column. In the Edit Contact dialog box, update the settings and click OK. |
| Delete a contact | Click Delete in the Actions column. In the confirmation dialog box, click OK. |
| Delete multiple contacts | Select the contacts, click Batch Delete, and then click OK in the confirmation dialog box. |