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Alibaba Mail:Mail service transfer process

Last Updated:Aug 21, 2026

This document describes how to transfer your mail service to Alibaba Mail if it is currently hosted by another provider or on a self-managed server.

  • Order

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1. Purchase a mailbox: Purchase the Alibaba Mail service. For more information, see Purchase Alibaba Mail.

2. Create accounts: After you purchase the mail service, assign mailbox accounts to employees. For more information, see How do I create employee accounts?.

3. Migrate email: You can migrate email from your original mailbox to Alibaba Mail. This step is optional. For more information, see Mailbox migration.

4. Switch DNS records: To start using Alibaba Mail, delete or pause the DNS records for your original mail service and add the DNS records for Alibaba Mail. For more information, see How do I set up DNS records for an Alibaba Cloud (Wanwang) domain name to use Alibaba Mail?.