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    Alibaba Mail:Create an employee account

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    Alibaba Mail:Create an employee account

    Last Updated:Sep 09, 2026

    When you sign in to Alibaba Mail with an administrator account, you are directed to the domain management page by default. In the left-side navigation pane, click Email Management. You can create a single employee account by clicking Create Account or create accounts in bulk by clicking Import.

    Method 1: Create a single account

    1. Click Create Account. Enter the name, email address, and password. Select the option to require a password change on first login if needed, and then click OK. For the email address, enter only the prefix before the @ symbol (for example, username). The domain suffix is completed automatically.imageimage

    2. After creating the account, you can edit other information. For more details, see How to edit employee account information.image

    Method 2: Create accounts in bulk

    1. Click Download Template File, fill out the template, and then click Import to upload the file.imageimage

    FAQ

    Increase user accounts

    For more information, see How to increase the number of Alibaba Mail accounts.

    How do I troubleshoot a sub-account that cannot sign in?

    If a sub-account signs in and receives the error "incorrect username or password", check the following:

    1. The sub-account has not been created by the administrator yet. Contact your administrator to create the account in the mail admin console.

    2. The account name is entered incorrectly. Make sure you entered the correct prefix before the @ symbol.

    To create a sub-account, the administrator must:

    1. Sign in to the Alibaba Mail console (alimail.console.alibabacloud.com) and reset the postmaster password.

    2. Sign in to the Alibaba Mail admin console using postmaster@<domain>.onaliyun.com.

    3. Go to Organization and Users > Employee Account Management and click Create Account.

    4. In the email address field, enter only the prefix before the @ symbol (for example, username). The domain suffix is completed automatically.

    5. Set a password, select the option to require a password change on first login, and click OK.