Service expiration and overdue payments - Data Management

When a paid DMS control mode or the sensitive data protection feature expires or becomes overdue, DMS randomly disables one or more database instances using that mode or feature. This page explains what is affected and how to re-enable disabled instances.

Disabling an instance in DMS only restricts DMS access. The database instance remains fully available to other Alibaba Cloud services.

Service expiration

Service expiration applies to control modes and features purchased using the subscription billing method.

When a quota is exhausted after expiration, DMS randomly disables one or more instances managed under that mode or feature.

Affected item	What happens	How to resolve
Stable Change mode	DMS randomly disables one or more instances in Stable Change mode.	See Resolve disabled instances (service expiration).
Security Collaboration mode	DMS randomly disables one or more instances in Security Collaboration mode.	See Resolve disabled instances (service expiration).
Sensitive data protection	DMS randomly disables one or more instances that have sensitive data protection enabled.	See Resolve disabled instances (service expiration).

To view why an instance was disabled and how to re-enable it, see Disable or enable database instances. For renewal steps, see Renew chargeable DMS items.

Overdue payments

Overdue payments affect control modes and features purchased using the pay-as-you-go billing method. When your Alibaba Cloud account has an overdue payment, the affected mode or feature becomes overdue and DMS randomly disables one or more instances under that quota.

Affected item	What happens	How to resolve
Stable Change mode	DMS randomly disables one or more instances in Stable Change mode.	See Resolve disabled instances (overdue payments).
Security Collaboration mode	DMS randomly disables one or more instances in Security Collaboration mode.	See Resolve disabled instances (overdue payments).
Sensitive data protection	DMS randomly disables one or more instances that have sensitive data protection enabled.	See Resolve disabled instances (overdue payments).

To view why an instance was disabled and how to re-enable it, see Disable or enable database instances.

Resolve disabled instances (service expiration)

For Stable Change mode or Security Collaboration mode

Use one of the following options:

Increase the quota. Then re-enable the disabled instances.

Important
Increasing the quota may change the previous configuration of the affected instances.
Switch the disabled instances to Flexible Management. Change the control mode of the disabled instances to Flexible Management, then re-enable them.
Free up quota from other instances. Change the control mode of one or more active instances in the same mode to Flexible Management. This releases quota, allowing you to re-enable the disabled instances.

For instructions on changing the control mode, see Change the control mode of an instance.

For sensitive data protection

Use one of the following options:

Increase the quota. Then re-enable the disabled instances.

Important
Increasing the quota may change the previous configuration of the affected instances.
Disable the feature on the disabled instances. Turn off sensitive data protection for the disabled instances, then re-enable them.
Disable the feature on other instances. Turn off sensitive data protection for one or more active instances. This releases quota, allowing you to re-enable the disabled instances.

For instructions on disabling the feature, see Disable the sensitive data protection feature.

Resolve disabled instances (overdue payments)

For Stable Change mode or Security Collaboration mode

Use one of the following options:

Increase the quota. Then re-enable the disabled instances.
Switch the disabled instances to Flexible Management. Change the control mode of the disabled instances to Flexible Management, then re-enable them.
Free up quota from other instances. Change the control mode of one or more active instances in the same mode to Flexible Management. This releases quota, allowing you to re-enable the disabled instances.

For instructions on changing the control mode, see Change the control mode of an instance.

For sensitive data protection

Use one of the following options:

Increase the quota. Then re-enable the disabled instances.
Disable the feature on the disabled instances. Turn off sensitive data protection for the disabled instances, then re-enable them.
Disable the feature on other instances. Turn off sensitive data protection for one or more active instances. This releases quota, allowing you to re-enable the disabled instances.

For instructions on disabling the feature, see Disable the sensitive data protection feature.

View your bills

Log on to the Expenses and Costs console.
In the left-side navigation pane, choose Bills > Bill Details.Bill Management > Bill Details
On the Billing Details tab, set Billing CycleBilling Cycle to the period you want to review and set ProductProduct to Data Management.

Filter by billing item, instance, or account for more targeted results. Click Export Billing Overview (CSV) to download the billing details.
To analyze your bill more easily, you can click
Click Search.

FAQ

Does an overdue pay-as-you-go payment affect my subscription instances?

No. Subscription instances are not affected. However, all pay-as-you-go services and features in your Alibaba Cloud account become overdue.

Can I still access a database instance that DMS has disabled?

Yes. Disabling an instance in DMS only restricts access through DMS. The database instance remains available to other Alibaba Cloud services.