a.For the better protection of your rights, you are always welcome to open a ticket to request for help from Alibaba Cloud Marketplace, for example, to resolve a dispute with regard to a product offered on Alibaba Cloud Marketplace, to lodge a complaint through our internal complaint-handling mechanism against our decision on content moderation and/or suspension or termination of our services to you, or to contact our customer service team for any other questions related to Alibaba Cloud Marketplace, no matter the relevant product is provided by Alibaba Cloud or by an independent software vendors (ISV). You are able to fully exercise your statutory rights under applicable laws, which may include, without limitation, Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act) through opening this ticket. Any additional service or care offered under this process shall affect your statutory rights. You may also resort to competent mediation institutions or mediators within the European Union for dispute resolution. Submit Ticket Here


b.To report a product offered on Alibaba Cloud Marketplace which you think infriges your or other person's intellectual property right, please follow the link here Alibaba Cloud IPR Infringement Report Form


c.To report a product offered on Alibaba Cloud Marketplace which you think contains unlawful or abusive content that violates applicable laws or Alibaba Cloud's terms and conditions, please follow the link here Alibaba Cloud Abuse Claim Form