Elastic Desktop Service:Start, stop, restart, or release cloud computers

Billing

• Pay-as-you-go cloud computers: Compute resource fees stop after the cloud computer is shut down.

  Important

  • Storage resources (system disks and data disks) continue to incur fees while the cloud computer is stopped.

  • Basic bandwidth is free. However, if you have enabled premium public bandwidth (billed by data transfer), fees may still apply after the cloud computer is stopped or hibernated. Charges continue as long as inbound traffic exists, such as background downloads or automatic updates. To stop these charges, you must Delete premium bandwidth.

• Monthly subscription (unlimited hours) cloud computers: Compute and storage resources continue to be billed after shutdown.

• Monthly subscription (120 hours/month or 250 hours/month) cloud computers: Shutdown pauses the usage hour deduction within your plan quota. If the quota is exhausted and you continue using the cloud computer, additional compute fees apply. These extra fees stop when the cloud computer is shut down. For more information, see Billing rules.

Procedure

1. Log on to the EDS enterprise console.

2. In the left-side navigation pane, choose Resources > Cloud Computers.

3. In the top navigation bar, select a region.

4. On the EDS Enterprise page, stop or restart cloud computers using one of the following methods.

   • Stop or restart a single cloud computer: Find the target cloud computer and click Shut Down or Restart in the Actions column.

   • Stop or restart multiple cloud computers: Select one or more cloud computers and click Shut Down or Restart at the bottom of the page.

     Note

     You can select up to 100 cloud computers at a time.

5. In the dialog box that appears, click OK.

What should I do if a cloud computer remains in the Shutting Down, Stopping, or Updating state for an extended period?

If the cloud computer is installing system updates or patches, or if many processes are running, a graceful shut down can take 10 to 20 minutes. Wait for the status to change instead of starting the operation again.

If the status does not change after you wait, use the Power icon in the console to select Force Stop or Force Restart. A forced operation can cause the loss of unsaved data. Save your application data and create a Snapshot before you proceed.

If the cloud computer fails to start or cannot stop, select Stop, wait until the status changes to Stopped, and then select Start. Stop applies to a cloud computer in the Running state, and Start applies to a cloud computer in the Stopped state. If the cloud computer still does not recover, save your data and use Force Stop.

If Windows displays the message "The computer has shut down unexpectedly" when the cloud computer starts, open the group policy editor by running gpedit.msc and disable Display Shutdown Event Tracker. Log on to the cloud computer again to confirm that the message no longer appears.

Can I obtain a new IP address by restarting a cloud computer?

You can select Restart to try to obtain a new IP address. Whether the IP address changes depends on the result after the restart. Restarting interrupts the services that are running on the cloud computer, so perform this operation during off-peak hours.

Save or back up your application data before you restart. Data that remains only in memory and has not been saved to a disk can be lost. Create a Snapshot before you select Restart to reduce the risk of data loss.

How do I repair a cloud computer if restarting does not resolve a system issue?

If a normal Restart does not resolve a system file or configuration issue, rebuild the system from the console. Rebuilding the system can repair underlying system file failures. For a cloud computer in the Running state, select Rebuild and follow the prompts to confirm the operation.

Hibernate a running cloud computer

1. Log on to the EDS enterprise console.

2. In the left-side navigation pane, choose Resources > Cloud Computers.

3. In the top navigation bar, select a region.

4. On the EDS Enterprise page, find the target cloud computer whose status is Running.

5. In the Actions column of the target cloud computer, click Shut Down.

6. In the dialog box that appears, select Hibernate.

7. Click OK.

The status of the cloud computer changes to Hibernating and then to Hibernated.

Wake a hibernated cloud computer

1. Log on to the EDS enterprise console.

2. In the left-side navigation pane, choose Resources > Cloud Computers.

3. In the top navigation bar, select a region.

4. On the EDS Enterprise page, find the target cloud computer whose status is Hibernated.

5. In the Actions column of the target cloud computer, click Start/Wake Up.

6. In the dialog box that appears, click OK.

The status of the cloud computer changes to Waking and then to Running, and a message confirms that the cloud computer is started. The cloud computer returns to the working state that it had before hibernation.

Limits

While a cloud computer is hibernated, you cannot change the image, create an image, create a system disk snapshot, configure scheduled tasks, change the configuration, or change the disk configuration. To perform any of these operations, select Stop directly in the shutdown dialog box instead of Hibernate.

Limits

• Only pay-as-you-go cloud computers can be manually released. Monthly subscription cloud computers are automatically released if they are not renewed within the specified period after expiration.

• You can release only cloud computers that are in the Running, Stopped, Expired, or Failed to create the role. state.

• You cannot release an attached data disk separately. A data disk is released only together with the cloud computer. Before you release a cloud computer, confirm that you no longer need the data on its data disk and complete the necessary backups.

Billing

After a cloud computer is released, you are no longer charged for its resources, including compute resources (vCPU/GPU and memory) and storage resources (system disks and data disks).

Troubleshoot release or deletion failures

If releasing or deleting a cloud computer fails, check the following items in order:

1. Check the status of the cloud computer. A cloud computer in a non-stable state, such as Pending, cannot be stopped or released. Wait until the status changes to Running or another stable state, and then try the operation again.

2. Refresh the console page and check the status of the cloud computer and the result of the operation again. Before you retry, back up the data that you want to keep. If you create a Snapshot, wait until the snapshot progress reaches 100% before you select Release again. Creating a snapshot requires the cloud computer to be in the Running state.

3. Confirm the billing method of the cloud computer. Only pay-as-you-go cloud computers can be released manually, and billing stops after a cloud computer is released. A subscription cloud computer is automatically released if it is not renewed within the specified period after expiration.

Procedure

1. Log on to the EDS enterprise console.

2. In the left-side navigation pane, choose Resources > Cloud Computers.

3. In the top navigation bar, select a region.

4. On the EDS Enterprise page, release cloud computers using one of the following methods.

   • Release a single cloud computer: Find the target cloud computer and click Release in the Actions column.

   • Release multiple cloud computers: Select one or more cloud computers and click Release at the bottom of the page.

     Note

     You can select up to 100 cloud computers at a time.

5. In the dialog box that appears, click OK.