Elastic Desktop Service (Enterprise Edition) includes built-in monitoring and alerting so you can track the health, usage, and network conditions of your cloud computer fleet — and detect issues before they affect end users.
With monitoring and alerting, you can:
Track resource usage (vCPU, GPU, memory, and storage) across your entire fleet
Identify and troubleshoot session, network, and fault issues in real time
Set alert thresholds on key metrics and receive notifications when they are breached
Review historical trends to optimize your cloud computer deployment
How monitoring works
Three sub-features work together to cover different monitoring needs:
| Feature | What it shows |
|---|---|
| Monitoring dashboard | A global view of cloud computer usage, distribution, and health status — the starting point for any O&M review |
| Real-time monitoring | Live data on end-user sessions: online user count, top ten users by online duration, average logon duration, network latency, and fault summaries |
| Alerting | Rule-based notifications triggered when a metric reaches or exceeds a configured threshold |
Dashboard metrics
The monitoring dashboard provides two categories of metrics.
Cloud computer metrics
| Metric | Description | Unit |
|---|---|---|
| Cloud computer statistics and Status | Total number of exclusive and shared cloud computers; number in Running and Shut down states | Count |
| Resource usage overview | Overall consumption of vCPUs, GPUs, memory, system disks, and data disks across all cloud computers | — |
| Connected sessions | Number of user sessions, viewable across different time intervals. See View monitoring information about sessions | Count |
| Sign-in duration | Average and maximum logon duration for end users of Alibaba Cloud Workspace terminals | — |
| Network latency distribution | Network latency data and distribution across cloud computers, viewable in different time intervals | — |
| Top 5 resource consumption | Top five cloud computers by vCPU, GPU, memory, and storage usage. See View cloud computer metrics | — |
| Distribution | Total number of authorized users, Alibaba Cloud Workspace terminals, and regions where cloud computers are deployed | Count |
| Fault alerts | Fault details, root causes, and timestamps for faults on cloud computers | — |
Premium bandwidth metrics
| Metric | Description | Unit |
|---|---|---|
| Inbound packet loss rate | Rate of inbound data packets dropped due to bandwidth limitations | pps |
| Inbound traffic | Rate of inbound data transfer (ingress) to the cloud computer | bit/s |
| Outbound traffic | Rate of outbound data transfer (egress) from the cloud computer | bit/s |
| Outbound packet loss rate | Rate of outbound data packets dropped due to bandwidth limitations | pps |
Use cases
Daily O&M: Start with the monitoring dashboard for a fleet-wide snapshot, then drill into real-time monitoring for session-level detail and fault warnings. Use alerting to get notified of critical resource spikes without watching dashboards manually.
Optimization and capacity planning: Combine the monitoring dashboard and real-time monitoring data to identify underutilized or overloaded cloud computers and prioritize where to adjust resource allocations.
Prerequisites
Before you begin, ensure that you have:
The required RAM user permissions. See Attach an Elastic Desktop Service system policy to a RAM user
View the dashboard
Log on to the Elastic Desktop Service Enterprise console.
In the left-side navigation pane, choose Monitoring & Alerts > Dashboard.
On the Dashboard page, review cloud computer metrics such as total count, status, logon duration, and network latency.
Click theor
icon in the upper-right corner of the Dashboard page to view alert information. In the Alerts card, click Show More Alerts, then open the Alert History tab for full alert details.
View real-time monitoring
In the left-side navigation pane, choose Monitoring & Alerts > Real-time Monitoring.
On the Real-time Monitoring page, review logon information, network latency, and fault summaries for end users.
FAQ
Alert rule is configured but no alerts are received
The CloudMonitor agent collects the metric data that drives alert rules. By default, the agent is disabled on cloud computers. To enable it:
On the cloud computer, press Win+R, type
services.mscin the Run window, and press Enter.In the Services window, find argusagent service, right-click it, and select Properties.
On the General tab, set Startup type to Automatic. If the service is not running, click Start under Service status, then click OK.