As an administrator, you can view the connection status of end-user cloud computers, including the current connection state, the most recent connection time, and the connection duration within a specified time range. For Connecting users, you can also perform actions such as remote assistance, sending messages, and application management.
Background
Limitations
The features on the Sessions page have the following limitations:
The Sessions page supports only Windows cloud computers that use the Adaptive Streaming Protocol (ASP). The cloud computer must use a system image of version 1.0.0 or later, or a custom image created from a system image of version 1.0.0 or later.
To send messages, end users must use a Windows client or macOS client (version 5.0.0 or later).
To use remote assistance, end users must use a Windows client, macOS client, or Web client (version 5.0.0 or later).
Session metrics
You can click the settings icon in the upper-right corner of the page to customize the order of the metrics.
The Sessions page includes the following metrics:
Username: The name of the user connected to the cloud computer.
Cloud computer ID/name: The ID and name of the cloud computer associated with the session.
Session status: The current status of the session. Valid values: Connected and Disconnected.
Last connected at: The time the user last connected to the cloud computer.
User request history: A record of remote assistance requests initiated by the user from the client.
Last connection duration: The duration of the user's last session, from the time they connected until they disconnected.
Resource group: The name of the resource group to which the cloud computer belongs.
Billing method: The billing method of the cloud computer. Examples: pay-as-you-go, or monthly subscription with unlimited, 250, or 120 hours of usage.
Total idle duration: The cumulative idle time during sessions within the selected time range. Idle time is a period with no keyboard or mouse input.
Total connection duration: The cumulative connection duration within the selected time range.
Office network ID/name: The ID and name of the office network to which the cloud computer belongs.
Operating system: The operating system of the cloud computer.
Terminal type: The type of WUYING terminal used by the user.
Terminal SN: The unique serial number (SN) of the WUYING terminal device.
Terminal UUID: A unique identifier for each terminal device in Elastic Desktop Service.
Terminal IP: The local IP address of the WUYING terminal used by the user.
Version: The client version of the WUYING terminal used by the user.
Prerequisites
You must have the required permissions to view or manage user session information. For more information, see Monitoring and Alerts Overview.
Procedure
Follow these steps to view session information.
Log on to the Elastic Desktop Service Enterprise console.
In the left-side navigation pane, choose .
In the top navigation bar, select a region.
The Connection Monitoring page shows connection details for Cloud Computer and Shared Cloud Computer. The details include the current connection status, the most recent connection time, and the connection duration within the specified time range. You can also use the following features.
Connection Monitoring
Feature
Description
Actions
Export
Export detailed connection records to a file.
Click the
icon in the upper-right corner of the page.Disconnect
Disconnect a user's active session. The user can reconnect to the same session later.
Select one or more sessions and click disconnect at the bottom of the session list.
Session logoff
Log off a user session. Unsaved data will be lost. When the user reconnects, a new session is created.
Select one or more sessions and click session logoff at the bottom of the session list.
Send message
Send a message to a user who is in a session.
Select one or more sessions, click Send Message at the bottom of the session list, and enter a Topic and Message.
App Management
View and manage applications and processes running on the user's cloud computer.
In the Actions column for the target session, click App Management to view all applications running on the cloud computer, including their names and status.
To close an application or process, on the Apps panel, click End Application in the Actions column for the application.
Remote Assistance
Remotely control a user's cloud computer to help troubleshoot issues. Both administrators and end users can initiate remote assistance. For more information about this feature, see Collaboration rules.
Administrator-initiated
In the Actions column for the target session, click Remote Assistance and wait for the user to grant permission.
User-initiated
If a user requests assistance, a message appears in the User Request History column for the corresponding session. Click Remote Assistance in the Actions column and follow the on-screen prompts to accept the request and complete the assistance tasks.
NoteFor security and compliance purposes, all actions performed by both the administrator and the user during a remote assistance session are logged for auditing. To view the audit logs, see View operation log.
Connection failure records
On the Connection Failure Records tab, you can view failed connection attempts for both Cloud Computer and Shared Cloud Computer. To diagnose a failure, click Diagnosis and Query in the Actions column for the target record.
NoteThe system retains connection failure records for the last three months. You can query a maximum of three days of records at a time.