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    Elastic Desktop Service:View cloud computer metrics

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    Elastic Desktop Service:View cloud computer metrics

    Last Updated:Nov 19, 2025

    Monitoring the utilization of core resources and network data operations of cloud computers or shared cloud computers helps you comprehensively understand the usage and health status of cloud computer resources. This topic describes how to view the metric information of cloud computers.

    Prerequisites

    You must obtain the permissions to view or operate cloud computers. For more information, see Overview.

    View metrics

    Metric graphs visually display the metric changes of cloud computers within specific time intervals.

    On the Cloud Computer Monitoring page

    1. Log on to the Elastic Desktop Service Enterprise console.

    2. In the left-side navigation pane, choose Monitoring & Alerts > Performance Monitoring & Diagnosis.

    3. In the upper-left corner of the top navigation bar, select a region.

    4. On the Performance Monitoring & Diagnosis page, select one of the following methods based on your business requirements.

      Cloud computers

      1. On the Performance Monitoring & Diagnosis page, click Cloud Computer.

      2. In the Actions column of the target cloud computer, click Performance Monitoring.

      3. On the Performance Monitoring page, select a time interval or specify a custom time interval to view the graphs of metrics such as Load Score, CPU Usage, Memory Usage, and disk-related parameters during the time interval.

      Shared cloud computers

      1. On the Performance Monitoring & Diagnosis page, click Shares.

      2. In the Actions column of the target cloud computer, click Graphs.

      3. On the Monitoring Details page, select a time interval or specify a custom time interval to view the graphs of metrics such as Load Score, CPU Usage, Memory Usage, and disk-related parameters during the time interval.

      Top 50 Resources

      1. On the Performance Monitoring & Diagnosis page, click Top 50 Resources.

      2. In the Actions column of the target cloud computer, click Graphs.

      3. On the Monitoring Details page, select a time interval or specify a custom time interval to view the graphs of metrics such as Load Score, CPU Usage, Memory Usage, and disk-related parameters during the time interval.

    On the cloud computer details page

    Limits: Shared cloud computers are not supported.

    1. Log on to the Elastic Desktop Service Enterprise console.

    2. In the left-side navigation pane, choose Resources > Cloud Computers.

    3. In the upper-left corner of the top navigation bar, select a region.

    4. On the Cloud Computers page, click the ID of the target cloud computer.

    5. On the Performance Monitoring tab of the cloud computer details page, select a time interval or specify a custom time interval to view the graphs of metrics such as CPU Usage, Memory Usage, and disk-related parameters during the time interval.

    Restart a cloud computer

    When metric exceptions occur on a cloud computer, we recommend that you restart the cloud computer.

    1. In the left-side navigation pane, choose Monitoring & Alerts > Performance Monitoring & Diagnosis.

    2. In the upper-left corner of the top navigation bar, select a region.

    3. On the Performance Monitoring & Diagnosis page, click the Cloud Computer, Shares, or Top 50 Resources tab. Find the cloud computer that you want to restart. Then click Restart in the Actions column. In the message that appears, click Confirm.

      • If you want to restart multiple cloud computers at the same time, perform the following operations: Select the cloud computers that you want to restart and click Restart in the lower part of the page.

      Warning

      Before you restart a cloud computer, you can notify the connected end users to save their files to prevent data loss. For more information, see Send messages.

    Export cloud computer resource data

    You can export cloud computer resource data as an XLSX file and download it to your local computer. The data includes but is not limited to cloud computer ID/name, specifications/system, purchase method, CPU usage, memory usage, system disk usage, data disk usage, and GPU memory usage. The specific data depends on your actual situation.

    You can export the data by performing the following steps:

    1. In the left-side navigation pane, choose Monitoring & Alerts > Performance Monitoring & Diagnosis.

    2. In the upper-left corner of the top navigation bar, select a region.

    3. Select an export option based on your requirements.

      Export selected (one or more)

      1. On the Performance Monitoring & Diagnosis page, click the Cloud Computer, Shares, or Top 50 Resources tab.Select the target cloud computers and click the image icon in the upper-right corner.

      2. In the export task dialog box, select Export Selected and click Confirm.

      Export all

      1. On the Performance Monitoring & Diagnosis page, click the Cloud Computer, Shares Resources, or Top 50 Resources tab and click the image icon in the upper-right corner.

      2. In the Export Cloud Computers dialog box, select Export All and click Confirm.

    4. In the export task dialog box that appears in the upper-right corner, click Viewing export records.

      Note

      If the dialog box disappears before you click it, you can open the sidebar on the right side of the console and click the export records icon to view historical export records and download the corresponding files.

    5. In Export Records, wait until the Status changes to Export Success, and then click Download in the Actions column.

    Send messages

    Before you restart a cloud computer, you can send messages to the cloud computer to remind the connected end users of the upcoming restart. This allows end users to save files to prevent data loss.

    Note

    Before you send messages, take note of the following requirements:

    • The cloud computer must be a Windows cloud computer that uses the Adaptive Streaming Protocol (ASP). The image of the cloud computer must be a system image of V 1.0.0 or later or a custom image created based on a system image of V 1.0.0 or later.

    • The clients used by end users must be the Windows client or macOS client of V 5.0.0 or later.

    1. In the left-side navigation pane, choose Monitoring & Alerts > Performance Monitoring & Diagnosis.

    2. In the upper-left corner of the top navigation bar, select a region.

    3. On the Performance Monitoring & Diagnosis page, click the Cloud Computer, Shares or Top 50 Resources tab. Select the cloud computers to which you want to send messages and click Send Message in the lower part of the page.

    4. In the Send Message dialog box, configure the Subject and Messages parameters and click Confirm.

      After you send a message, the message sent notification appears in the console. The cloud computer receives and displays the message that you sent.

    FAQ

    What should I do if an alert rule is configured but no alerts are sent to the designated contacts?

    The CloudMonitor agent collects specific data on cloud computers. By default, the agent is disabled. To enable it and resolve missing metrics, perform the following steps:

    1. Press the shortcut keys Win+R on your cloud computer, and enter services.msc in the Run window. Then, press Enter to open the Services window.

    2. In the Services window, find the service named argusagent service, right-click the service, and select Properties.

    3. On the General tab, set the Startup type parameter to Automatic. If the service is not running, click Start in the Service status section and then click OK.