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    Elastic Desktop Service:View cloud computer metrics

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    Elastic Desktop Service:View cloud computer metrics

    Last Updated:Jul 10, 2026

    Monitor the resource utilization and network performance of your cloud computers, including shared cloud computers, to understand their usage and health. This topic describes how to view monitoring metrics for your cloud computers.

    Prerequisites

    You have the required permissions to view or manage resources. For more information, see Monitoring and alerts overview.

    View monitoring metrics

    Metric graphs show how cloud computer metrics change over a specified period.

    From the monitoring and diagnosis page

    1. Log on to the EDS enterprise console.

    2. In the left-side navigation pane, choose Monitoring & Alerts > Performance Monitoring & Diagnosis.

    3. In the top navigation bar, select a region.

    4. On the Performance Monitoring & Diagnosis page, use one of the following methods to view metrics:

      Cloud computer

      1. On the Performance Monitoring & Diagnosis page, click the Cloud Computer tab.

      2. Find the cloud computer and click Performance Monitoring in the Actions column.

      3. On the Performance Monitoring page, select a preset or custom time range to view metric graphs for the cloud computer. The graphs include Load Score, CPU usage, memory usage, and disk-related parameters.

      Shared cloud computers

      1. On the Performance Monitoring & Diagnosis page, click the Shares tab.

      2. Find the shared cloud computer and click Performance Monitoring in the Actions column.

      3. On the Monitoring Details page that opens, you can select a preset or custom time range to view metric graphs for the shared cloud computer. The graphs include Load Score, CPU usage, memory usage, and disk-related parameters.

      Top 50 resources

      1. On the Performance Monitoring & Diagnosis page, click the Top 50 Resources tab.

      2. Find the cloud computer and click Performance Monitoring in the Actions column.

      3. On the Monitoring Details page, select a preset or custom time range to view metric graphs for the cloud computer. The graphs include Load Score, CPU usage, memory usage, and disk-related parameters.

    From the details page

    Limitation: This method does not support shared cloud computers.

    1. Log on to the EDS enterprise console.

    2. In the left-side navigation pane, choose Resource Management > Cloud Computers.

    3. In the top navigation bar, select a region.

    4. On the Cloud Computers page, click the ID of the cloud computer that you want to manage.

    5. On the cloud computer details page, click the Performance Monitoring tab. You can select a preset or custom time range to view metric graphs for the cloud computer. The graphs include CPU usage, memory usage, and disk-related parameters.

    Restart a cloud computer

    If a cloud computer exhibits abnormal metrics, you can restart it.

    1. In the left-side navigation pane, choose Monitoring & Alerts > Performance Monitoring & Diagnosis.

    2. In the top navigation bar, select a region.

    3. On the Performance Monitoring & Diagnosis page, click the Cloud Computers, Shares, or Top 50 Resources tab. Find the cloud computer and click Cloud Computer Restart in the Actions column. In the confirmation dialog box that appears, click OK.

      • To restart multiple cloud computers, select them and click Cloud Computer Restart at the bottom of the list.

      Warning

      Before you restart a cloud computer, notify the end user to save their work and prevent data loss. For more information, see Send a message.

    Export cloud computer resource data

    You can export cloud computer resource data to an XLSX file for offline analysis. The exported data includes fields such as the cloud computer ID and name, specifications, operating system, billing method, CPU usage, memory usage, system disk usage, data disk usage, and GPU memory usage, though the actual fields may vary.

    To export data, perform the following steps:

    1. In the left-side navigation pane, choose Monitoring & Alerts > Performance Monitoring & Diagnosis.

    2. In the top navigation bar, select a region.

    3. Choose an export method based on your requirements.

      Export selected

      1. On the Performance Monitoring & Diagnosis page, click the Cloud Computers, Shares, or Top 50 Resources tab. Select the desired cloud computers and click the image icon in the upper-right corner.

      2. In the Export Cloud Computer Resource Data dialog box, select Export Selected and click OK.

      Export all

      1. On the Performance Monitoring & Diagnosis page, click the Cloud Computers, Shares, or Top 50 Resources tab, and then click the image icon in the upper-right corner.

      2. In the Export Cloud Computer Resource Data dialog box, select Export All and click OK.

    4. In the export task pop-up window that appears in the upper-right corner, click View Export History.

      Note

      If the pop-up window disappears, click the export history icon in the right-side panel of the console to view your export history and download files.

    5. In the Export History list, wait for the Status to change to Succeeded, and then click Download in the Actions column.

    Send a message

    Before you restart a cloud computer, you can send a message to the end user to prevent data loss.

    Note

    Messages can be sent only if the following conditions are met:

    • The selected cloud computer must be a Windows cloud computer that uses the Adaptive Streaming Protocol (ASP). The cloud computer must use a system image of version 1.0.0 or later, or a custom image created from a system image of version 1.0.0 or later.

    • The end user must use the Windows client or macOS client of version 5.0.0 or later.

    1. In the left-side navigation pane, choose Monitoring & Alerts > Performance Monitoring & Diagnosis.

    2. In the top navigation bar, select a region.

    3. On the Performance Monitoring & Diagnosis page, click the Cloud Computers, Shares, or Top 50 Resources tab. Select the cloud computers to which you want to send a message, and then click Send Message at the bottom of the list.

    4. In the Send Message dialog box, enter a Subject and Message, and then click OK.

    Cloud computer uptime ranking

    You can view a ranking of cloud computers by uptime to manage resources and review user activity.

    1. In the left-side navigation pane, choose Monitoring & Alerts > Performance Monitoring & Diagnosis.

    2. In the top navigation bar, select a region.

    3. On the Performance Monitoring & Diagnosis page, click the Top Runtime Duration tab. You can select a preset or custom time range to view the uptime ranking for that period. Then, you can perform the following operations as needed:

      • To manage cloud computer resources, such as changing the billing method of a cloud computer, click Resource Management in the Actions column to go to the Cloud Computers page for management operations.

        Note

        For more information about how to change the billing method, see Convert a pay-as-you-go cloud computer to a subscription one.

      • To view the operation records of an end user, click Details in the Actions column to go to the User Operation Logs tab.

        Note

        For more information about how to view user operation logs, see View operation logs.

    FAQ

    No alerts received for an alert rule

    Some cloud computer metrics rely on the CloudMonitor agent for data collection. The CloudMonitor agent is disabled by default on cloud computers. If metrics are missing, enable the agent as follows:

    1. On the cloud computer, press Win+R. In the Run dialog box, enter services.msc and press Enter to open the Services window.

    2. In the Services window, find and right-click the argusagent service, and then select Properties.

    3. On the General tab, set Startup type to Automatic. If the service is not running, click Start in the Service status section, and then click OK.