This topic describes how to unsubscribe from prepaid (subscription or resource plan) products that you no longer need. For pay-as-you-go products, you do not need to request unsubscription. To stop billing, back up your data and release the resources.
Unsubscription rules
Before you unsubscribe, review the unsubscription rules to understand the policies and confirm whether your resource is eligible for unsubscription.
After you unsubscribe, the resources are released and all data is permanently deleted. This action cannot be undone. Before you proceed, make sure that you have backed up your data and verified the order information.
Initiate unsubscription
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By default, an Alibaba Cloud account has the permissions to unsubscribe from resources. Before a RAM user can perform this operation, the Alibaba Cloud account must grant the RAM user required permissions, such as
AliyunBSSFullAccess.
Sign in to the Expenses and Costs console. In the left-side navigation pane, choose Expenses > Subscription Orders to go to the Resource Unsubscription page. This page lists the resources eligible for unsubscription under your account. The resources are categorized by resource type, refund type, and activation status.
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Active instance orders appear on the Unsubscribe Resource tab (in the new console) or the Unsubscribe Active Resources tab (in the legacy console). Unsubscribing cancels both the current active order and any pending renewal orders for the resource.
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Pending renewal orders appear on the Unsubscribe Renewal That Does Not Take Effect tab. If you choose to unsubscribe, only the pending renewal orders are canceled. Your current active service is not affected.
Unsubscribe from active orders
Active orders are classified as either Regular Cloud Resource or Resource Plans. If a resource has pending renewal orders, these orders will also be canceled.
Regular cloud resource
Unsubscriptions for regular cloud resources are classified into two types: Partial Refund and Nonrefundable.
Only resources that are eligible for a Partial Refund can be unsubscribed in batches. You can unsubscribe from a maximum of 50 instances at a time. The refund amount is calculated based on the rules on the official website.
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On the Regular Cloud Resource tab, filter by product name, instance ID, or order time to find the instance that you want to unsubscribe from. Then, click Unsubscribe Resource or Batch Unsubscribe Resources.
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On the Unsubscribe Resource page, carefully review the resource information, and confirm the unsubscription terms and the refund amount. At the bottom-left of the page, select the two checkboxes to confirm the refund amount and to confirm that you have backed up or migrated your data. The Unsubscribe Now button is enabled only after you select both checkboxes. Click Unsubscribe Now to complete the unsubscription.
Resource plans
Unsubscriptions for resource plans are classified into three types: Unactivated Subscription Refund, Full Refund for Unused Resources, and Partial Refund.
Only resources that are eligible for a Partial Refund can be unsubscribed in batches. You can unsubscribe from a maximum of 50 instances at a time. The refund amount is calculated based on the rules on the official website.
On the Resource Plans tab, filter by product name, instance ID, or order time to find the resource plan that you want to unsubscribe from. Then, click Unsubscribe Resource or Batch Unsubscribe Resources and complete the unsubscription as prompted.
Unsubscribe from pending renewals
Unsubscribe from pending renewals
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Sign in to the Resource Unsubscription page.
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Click the Unsubscribe Renewal That Does Not Take Effect tab. Filter by product name or instance ID to find one or more instances that you want to unsubscribe from. Click Unsubscribe from Renewal or Batch Refund/Renew, and then complete the unsubscription as prompted.
If an instance has multiple renewal orders, you can select an Updated Expiration Time to unsubscribe from a specific order. You can unsubscribe from one or more orders at a time.
Refund status
By default, refunds are returned to the original payment source. After a successful unsubscription, the time it takes for the refund to arrive varies based on the processing speed of the payment channel and can take up to 30 business days.
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Payment method |
Refund destination |
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Bank card |
If the unsubscription occurs within 5 months (150 days) after payment, the refund is returned to the original account. If the unsubscription occurs more than 5 months after payment, the refund is credited to your Alibaba Cloud account balance. |
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PayPal |
If the unsubscription occurs within 6 months (180 days) after payment, the refund is returned to the original PayPal account. If the unsubscription occurs more than 6 months after payment, the refund is credited to your Alibaba Cloud account balance. |
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Alibaba Cloud account balance |
Alibaba Cloud account balance. |
You can use the following methods to check your unsubscription records:
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Sign in to the Resource Unsubscription page and click Unsubscribe Order Details to view your account's unsubscription history.
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In the unsubscription list, find the unsubscribed order and click View Details in the Actions column. On the Order Details page, you can view information such as Order Status, Unsubscribe To, Refund Time, Refund Amount, and Unsubscription Information. The time it takes for your refund to arrive and the method used depend on your payment method. For more information, see Refund policy.
