If you no longer use a prepaid (subscription or resource plan) product that you purchased, you can unsubscribe from it by using the methods described in this topic. For pay-as-you-go (postpaid) products that you no longer use, you don't need to request unsubscription. Back up your data and release the resources to stop billing.
Learn about unsubscription rules
Before you unsubscribe, review Unsubscription rules to understand the detailed rules and confirm whether the resource supports unsubscription.
After unsubscription, resources are released. Back up your data in advance. Unsubscription can't be undone. Carefully verify the order information to avoid mistakes.
Initiate unsubscription
An Alibaba Cloud account has unsubscription permissions by default. A RAM user must obtain this permission by being directly granted the AliyunBSSFullAccess policy or by joining an authorized user group. For information about how to grant permissions to a RAM user, see Manage RAM user permissions.
Log on to the Expenses and Costs console. In the left-side navigation pane, choose Expenses - Subscription Orders to go to the Resource Unsubscription page and initiate unsubscription. The system displays the resources that can be unsubscribed under the current account, categorized by resource type, refund type, and effective status.
Active instance orders appear on the Unsubscribe Resource tab (new console) or the Unsubscribe from Resources in Use tab (legacy console). If you unsubscribe, not only the current order (the active one) but also the pending renewal orders of the resource (canceling future services that haven't started) are unsubscribed.
Pending renewal orders appear on the Unsubscribe Renewal That Does Not Take Effect tab. If you unsubscribe, the pending orders are unsubscribed, while the service currently in use (the active part) isn't affected.
Unsubscribe from active orders
Active orders are divided by product type into Regular Cloud Resource and Resource Plans. If a resource has pending renewal orders, they're unsubscribed together.
Regular cloud resources
Regular cloud resources have two unsubscription types: Partial Refund and Nonrefundable.
Only resources of the Partial Refund type support batch unsubscription, with up to 50 instances per operation. The actual refund amount follows the rules on the official website.
On the Regular Cloud Resource tab, filter by product name, instance ID, or order time to find the instance ID that you want to unsubscribe from, and then click Unsubscribe Resource or Batch Unsubscribe Resources.
On the Unsubscribe Resource page, carefully verify the information of the resource to unsubscribe from, and confirm the unsubscription terms and refund amount. The two check boxes in the lower-left corner (confirm the refund amount, and confirm that data has been backed up and migrated) must both be selected before the Unsubscribe Now button becomes clickable. Click the button to complete the unsubscription.
Resource plans
Resource plans have three unsubscription types: Unsubscription of Pending Subscriptions, Full Refund for Unused Resources, and Partial Refund.
Only resources of the Partial Refund type support batch unsubscription, with up to 50 instances per operation. The actual refund amount follows the rules on the official website.
On the resource plan tab, filter by product name, instance ID, or order time to find the instance ID of the resource plan that you want to unsubscribe from, click Unsubscribe Resource or Batch Unsubscribe Resources, and then complete the unsubscription as prompted by the console.
Unsubscribe from pending renewals
Unsubscribe from pending renewals
Log on to the Unsubscribe page.
Click the Unsubscribe Renewal That Does Not Take Effect tab. Filter by product name or instance ID to find one or more instances that you want to unsubscribe from, and then click Unsubscribe from Renewal or Batch Refund/Renew. Complete the unsubscription as prompted.
If an instance has been renewed multiple times, you can select Updated Expiration Time to unsubscribe the target orders of the instance. You can unsubscribe one or more orders at a time.
Refund status
Refunds generally follow the original payment source rule. After a successful unsubscription, the arrival time of the refund varies with the processing speed of each channel and will generally be credited within 30 business days.
You can query unsubscription records in the following ways:
Log on to the Unsubscribe page and click Unsubscribe Order Details to view the historical unsubscription records of this account.
In the unsubscription list, find the unsubscribed order. In the Actions column, click View Details. On the Order Details page, view information such as Order Status, Unsubscribe To, Refund Time, Refund Amount, and Unsubscription Information. The arrival time and method of the refund depend on your payment method. For more information, see Refund destinations.