Secure Access Service Edge:FAQ

SASE console FAQ

Secure access to private networks

• How do I configure internal DNS to access a domain-based service?

• Why is an application inaccessible after configuration even if I can ping it?

• Why are some Windows devices unable to access an internal domain-based service?

• How do I troubleshoot a private access failure?

• Where can I download the connector?

Identity source integration

• Why does Windows AD domain account synchronization fail after I provide the required information?

• Can I use third-party and custom identity sources at the same time?

• Why is the organizational structure not synchronized after I connect to a third-party identity source?

• Do I need to get the schema for a WeChat identity source from a SASE engineer?

• If an administrator deletes a user from DingTalk, WeCom, or Lark after the user resigns, does SASE automatically delete the user account?

SASE App FAQ

• Installation and logon issues

• Why doesn't a new policy take effect immediately after it is created?

• How do I upload logs if an error occurs on the PC client?