After you receive alert notifications in a group chat, you can view, claim, or clear the related alerts in the group. This topic describes how to view and handle application-related alerts in a group chat
Before you begin
Bind a mobile number to a group chat
In the group chat, click the alert name in an alert card.
In the Bind Mobile Number dialog box, bind a mobile number as prompted.
NoteIf you enter the mobile number of an existing contact, the contact is associated with the group chat. If both the group chat and contact are set as notification objects in a notification policy, the system sends alert notifications to the group chat and mentions the contact by using the at sign (@) after an alert is triggered. For more information, see Associate a contact with a group chat.
Enter the verification code that is received and click OK.
NoteIf the system prompts that the mobile number is not registered, you need to go to the Application Real-Time Monitoring Service (ARMS) console to create a contact and add the mobile number. For more information, see Contacts.
Associate a contact with a group chat
If you associate a contact with the group chat, the system sends alert notifications to the group chat and tags the contact with the at sign (@) after an alert is triggered.
When you create or modify a contact, make sure that the mobile number of the contact was bound to the group chat the first time that you view an alert card in the group chat.
Set the contact, contact groups or schedules containing the contact, and the corresponding DingTalk chatbot, Lark bot, and WeCom bot as the notification objects in a notification policy.
NoteThe contact must be a member of the group chat.
After you configure the settings, you can view the DingTalk or WeCom icon in front of the mobile number of the contact on the Contacts tab of the Notification Objects page.
Handle an alert in an alert card
Alert cards in group chats display basic information about alerts. You can modify the display content of alert cards by editing alert notification templates in a notification policy. For more information, see Configure a notification template and a webhook template.
In an alert card, you can perform the following operations:
Click Claim Alerts to set yourself as the alert handler.
Click Disable Alerts. In the Edit Solution dialog box, specify a solution and click OK to set the alert status to Resolved.
Click Follow Alerts to monitor the status of the alert. If the status of the alert changes, the system sends you a text message.
Click Push Alerts. In the Ticket System section, select an integrated ticket system and click OK to create a ticket.
NoteFor information about how to integrate with a ticket system, see Use a Jira account to integrate Jira with ARMS and Use OAuth to integrate Jira with ARMS.
Click Block Alerts. In the Blocking Period section, select a time period. During the blocking period, alert notifications are not sent.
Click Unresolved Alerts. On the Alerts tab, you can specify filter conditions to query the alerts that are not handled in the current group chat. For more information, see View all alerts on the homepage.
Handle an alert on the alert details page
Click the alert name in an alert card to go to the alert details page. On the alert details page, you can view the details of the current alert.
In addition, you can perform the following operations on the page:
Click the
icon to comment on the current alert. If the alert is not claimed or is being handled, click Solve it now. The alert status changes to Resolved.
Click Statistics in the lower-left corner to go to the statistics page. For more information, see View the alert statistics.
Click Home in the lower-left corner of the alert details page to go to the homepage. For more information, see View all alerts on the homepage.
The Details tab displays the following information: the name, severity, content, status, and handler of the alert, notification objects, and the object that triggered the alert.
Details tab
The Details tab displays the following information: the name, severity, content, status, and handler of the alert, notification objects, and the object that triggered the alert.
On the Details tab, you can perform the following operations:
Click Settings in the upper-right corner. In the Select Operation dialog box, you can perform the following operations:
Specify a handler for the alert. You can only specify a handler whose mobile number is bound to the group chat. For more information, see Before you begin.
NoteHandlers must be group chat members who have verified their mobile numbers in alert cards. Alert cards are sent based on the notification policies that belong to your Alibaba Cloud account.
Change the severity of the alert. Valid values: Default, P4, P3, P2, and P1. Default has the lowest priority whereas P1 has the highest priority.
Push a ticket: Select an integrated ticket system to create a ticket for the current alert.
NoteFor information about how to integrate with a ticket system, see Use a Jira account to integrate Jira with ARMS and Use OAuth to integrate Jira with ARMS.
Click the
icon to monitor the status of the alert. If the status of the alert changes, the system sends you a text message. Click the
icon. In the Blocking Period section, select a time period. During the blocking period, alert notifications are not sent.
Event tab
On the Event tab, you can view the alert events associated with the alert and the status of each alert event.
On the Event tab, you can perform the following operations:
Click the event whose details you want to view. Then, you can view the basic information, monitoring data, and extended fields of the event.
Activity tab
The Activity tab displays the notification records and handling records of the alert.
On the Activity tab, you can perform the following operations:
Click Filter to filter records based on the Log content or Log object parameter. To find a specific record, enter the keyword and press Enter.
Filter condition | Description |
Log content | Query records by alert notification content. |
Log object | Query records by contact or alert handler. |
View the alert statistics
The statistics page shows all statistics on the alerts for which notifications are sent to the group chat. The statistics include the number of alerts triggered on the current day, handlers who handle alerts on the current day, and the trends in the number of alerts and average handling time of alerts in the past seven days.
On the statistics page, you can perform the following operations:
Select a specific point in time in the chart that displays the trends in the number of alerts in the past seven days, or in the chart that displays the average handling time of alerts in the past seven days. Then, you can view the number of reported alerts or the average time required to handle alerts at the selected point in time.
Click Return to Homepage to go to the homepage. For more information, see View all alerts on the homepage.
View all alerts on the homepage
You can view all the alerts for which notifications are sent to the group chat on the homepage.
On the homepage, you can perform the following operations:
Click the My tab to view the alerts that are claimed by the current account, click the Follow tab to view the alerts that are followed by the current account, or click the Alerts tab to view all alerts.
Enter a keyword in the search box to search for specific alerts.
Query alerts by alert status, contact, or history.
Filter condition
Description
Status
Query alerts by alert status. Valid values:
Resolved
Processing
To Be Claimed
Contact
Query alerts by contact or alert handler. You can select only group chat members who have bound their mobile numbers to the group chat in an alert card. The alert card is sent based on the notification policies that belong to your Alibaba Cloud account.
History
Query alerts by time range. Valid values:
1 day
3 days
7 days
Click an alert to go to the details page of the alert.
Click Statistics to go to the statistics page. For more information, see View the alert statistics.