Resource Management:Why can't I log on to a resource account as the root user?

Solution 1: Log on by using a RAM identity (recommended)

The recommended method is to log on to the console by using a RAM identity that belongs to the resource account. The following example uses a RAM user:

• If a RAM user already exists for the resource account, go to the RAM User Logon page and log on with the RAM username and password. For more information, see Log on to the Alibaba Cloud Management Console as a RAM user.

• If no RAM user exists for the resource account, you must first use the management account of the resource directory to create a RAM user for the resource account. For more information, see Create a RAM user. For more information, see Use a member to log on to the Alibaba Cloud Management Console.

Solution 2: Log on as the root user

If you must perform specific operations that require a root user, such as modifying security settings or payment information, use the management account of the resource directory to convert the resource account to a cloud account. You can then log on as the root user of the cloud account.

1. Bind a mobile phone number to the resource account.

   For more information, see Manage mobile phone numbers for resource accounts.

2. Convert the resource account to a cloud account.

   For more information, see Switch a resource account to a cloud account.

3. Retrieve the password for the cloud account.

   You can use the password retrieval feature to reset the password. For more information, see Retrieve a password on the Alibaba Cloud official website.

   Note

   If the cloud account already has a logon password, you can skip this step.

4. Log on to the console with the cloud account's username and password.

   For more information, see Use a member to log on to the Alibaba Cloud Management Console.