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Tair (Redis® OSS-Compatible):Refund policy

Last Updated:Mar 28, 2026

This page explains how to stop charges for Tair (Redis OSS-compatible) instances and what refund options apply to each billing model.

Before you begin

  • You can only release or unsubscribe instances that are in the Running state.

  • Releasing or unsubscribing from an instance is irreversible. Before you proceed, create a backup and download it. For more information, see Backup and restoration solutions.

Release a pay-as-you-go instance

Pay-as-you-go instances are billed based on actual resource usage. No refunds are involved. To stop charges, release the instance. After you release the instance, no fees are charged.

For instructions, see Release pay-as-you-go instances.

Unsubscribe from a subscription instance

Subscription instances require an upfront payment based on the instance type and subscription duration. To unsubscribe, submit a ticket.