Instance expiration and overdue payments - Tair (Redis® OSS-Compatible)

An expired Tair (Redis OSS-compatible) instance or an overdue payment can disrupt the instance. To continue using the instance, renew it promptly.

Impacts of expiration and overdue payments

Warning

An expired instance or an account with an overdue balance may be suspended. You will receive system notifications. To prevent service disruptions, renew your subscription or add funds to your account promptly.

By default, the system sends a renewal reminder via internal messages, SMS, and email 1 day before instance release. To manage your notification preferences, go to Message Center.

The impact of an expired or overdue instance varies depending on the billing method and the elapsed time. For more information, see the following tables.

Table 1. Subscription instances

Elapsed time	Description
Days 1 to 15	The instance runs normally.
Days 16 to 30	The instance status changes to Disabled and becomes inaccessible. To continue using the instance, you must renew it. For more information, see instance renewal. Note If you renew an instance that is in the Disabled state, the new subscription period starts on the renewal date. For example, if your instance expires on April 10, 2021, and you manually renew it for one month on April 15, 2021, the new expiration date is May 15, 2021. To prevent data loss from a missed renewal, enable auto-renewal after you purchase the instance.
Days 31 to 37	The instance status changes to Released. You will be notified by SMS or email. The data is retained for 7 days. To continue using the instance, you can restore it from the recycle bin. When you restore an instance, Tair (Redis OSS-compatible) clones its data to create a new instance. For more information, see instance recycle bin.
Day 38	The system permanently destroys the instance. Its data is deleted and cannot be recovered. Warning To retain the data in your instance, you must renew it before it is destroyed. Otherwise, the data cannot be recovered.

Table 2. Pay-as-you-go instances

Overdue period	Description
Days 1 to 15	The instance runs normally.
Days 16 to 30	The instance status changes to Disabled and it becomes inaccessible. Billing for the instance is suspended. To resume using the instance, ensure that your account has a sufficient balance. Billing resumes after you settle the overdue payments.
Days 31 to 37	The instance status changes to Released. You will be notified by SMS or email, and the data is retained for 7 days. To continue using the instance, you can restore it from the recycle bin. When you restore an instance, Tair (Redis OSS-compatible) clones its data to create a new instance. For more information, see instance recycle bin.
Day 38	The system permanently destroys the instance. Its data is deleted and cannot be recovered. Warning To retain the data in your instance, you must renew it before it is destroyed. Otherwise, the data cannot be recovered.

FAQ

After a subscription instance expires, will I still be charged?

Tair (Redis OSS-compatible) instance's billable items include instance specifications, audit log storage, and bandwidth upgrades.

After a subscription instance expires, billing for instance specifications and bandwidth upgrades stops. If the audit log feature is enabled for the instance, charges for audit log storage still apply on a pay-as-you-go basis until the audit logs expire. Bills are generated hourly.

Why is my subscription instance still displayed on the Instances page after it expires?

After a subscription instance expires, it is still displayed on the Instances page with a status of Disabled, and billing for the instance stops. After 15 days, the instance is automatically released and removed from the Instances page.

If an instance expires and you need to immediately and permanently destroy it (that is, permanently delete the instance and its data), you can click Destroy in the Recycle bin.

Warning

This action permanently deletes the instance data, and the data cannot be recovered. Proceed with caution.

In the Actions column on the Recycle page, in addition to Destroy, you can click Renew to Unlock to restore a locked instance.