When a Tair (Redis OSS-compatible) instance expires or has overdue payments, it transitions through several states before being permanently destroyed. Renew the instance or top up your Alibaba Cloud account balance to avoid data loss.
Instance lifecycle after expiration or overdue payment
Once an instance reaches the Released state, data is retained for only eight more days. After that, the instance is destroyed and data cannot be recovered.
The following tables describe how Tair (Redis OSS-compatible) handles instances based on billing method.
Subscription instances
| Time elapsed since expiration | State and behavior |
|---|---|
| Day 1–15 | The instance runs normally. |
| Day 16–30 | The instance enters the Disabled state and cannot be accessed. Renew the instance to restore access. If you renew during this period, the new subscription starts from the renewal date—not the original expiration date. For example, if your instance expired on April 10, 2021, and you renewed for one month on April 15, 2021, the new expiration date is May 15, 2021. |
| Day 31–37 | The instance enters the Released state. Alibaba Cloud notifies you by text message or email. Data is retained for eight days. To recover the instance, restore it from the recycle bin. When restored, Tair (Redis OSS-compatible) creates a new instance by replicating the data of the original instance. See Instance recycle bin. |
| Day 38 | The instance is destroyed. Data cannot be restored. Warning To retain the data in the instance, you must renew the instance before it is deleted. Otherwise, the data cannot be restored. |
Pay-as-you-go instances
| Time elapsed since overdue date | State and behavior |
|---|---|
| Day 1–15 | The instance runs normally. |
| Day 16–30 | The instance enters the Disabled state and cannot be accessed. Billing is suspended while the instance is in this state. To restore access, add funds to your Alibaba Cloud account and settle the overdue payments. Billing resumes once the account balance is restored. |
| Day 31–37 | The instance enters the Released state. Alibaba Cloud notifies you by text message or email. Data is retained for eight days. To recover the instance, restore it from the recycle bin. When restored, Tair (Redis OSS-compatible) creates a new instance by replicating the data of the original instance. See Instance recycle bin. |
| Day 38 | The instance is destroyed. Data cannot be restored. Warning To retain the data in the instance, you must renew the instance before it is deleted. Otherwise, the data cannot be restored. |
To avoid service interruptions, enable auto-renewal after you purchase the instance. For manual renewal options, see Instance renewal.
FAQ
After my subscription instance expires, will I still be charged?
Billing for instance specifications and bandwidth upgrade stops when the instance expires. If you have audit logging enabled, you are still charged for audit log storage on a pay-as-you-go basis until the audit logs expire. Bills are generated hourly.
Why does my subscription instance still appear in the instance list after it expires?
After a subscription instance expires, it remains on the Instances page in the Disabled state, but billing stops. After 15 days, the instance is automatically released and no longer appears in the list.
To destroy the instance immediately, go to the Recycle page and click Destroy in the Actions column.
Destroying an instance permanently deletes all data. This action cannot be undone.