Managed Service for Prometheus:Configure a DingTalk chatbot to send alert notifications

Step 1: Add a custom chatbot and get the webhook URL

1. Open the DingTalk desktop client and go to the group where you want to receive alerts. Click the Group Settings icon in the upper-right corner.

2. In the Group Settings panel, click Group Assistant.

3. In the Group Assistant panel, click Add Robot.

4. In the ChatBot dialog box, click the + icon on the Add Robot card, then click Custom.

   

5. In the Robot details dialog box, click Add.

6. In the Add Robot dialog box, configure the chatbot:

   1. Edit the profile picture and enter a name for the chatbot.

   2. In the Security Settings section, select at least one security option.

      Important

      You must select Custom Keywords in the Security Settings section and set at least Alarm and Dispatch as keywords. Otherwise, you cannot receive alert notifications.

   3. Read and select I have read and accepted DingTalk Custom Robot Service Terms of Service.

   4. Click Finished.

   

7. In the Add Robot dialog box, click Copy to save the webhook URL, then click Finished.

   

Step 2: Connect the webhook URL to a notification policy

After you get the webhook URL, link it to a contact and configure a notification policy to route alerts to the DingTalk group. The following steps outline the end-to-end flow: create a contact with the webhook URL, optionally organize contacts into a group, and then assign the contact or group to a notification policy.

1. Create or edit a contact. In the DingTalk Chatbot field, paste the webhook URL you copied in Step 1. See Create and manage contacts.

2. (Optional) Create or edit a contact group and add the contact that has the webhook URL. See Create and manage contact groups.

3. Create or edit a notification policy. Select the contact or contact group from the Contact drop-down list, then set Notification Method to DingTalk. See Create and manage a notification policy.

Verify the configuration

After you complete the setup, the DingTalk group receives alert notifications whenever Managed Service for Prometheus triggers an alert. The following figure shows an example notification: