Object Storage Service (OSS) offers various resource plans. These plans cover some of the fees that you incur when you use OSS. If you have overdue payments after you purchase a resource plan, it may be because the plan does not cover your billable items, the plan's region does not match the region where you incurred fees, or your usage exceeds the plan's specifications.
If your service is suspended due to an overdue payment, you must pay the amount due within 7 days. An overdue payment occurs when your account balance is less than 0. If you fail to pay the amount due within the specified period, all your data stored in Alibaba Cloud will be deleted and cannot be recovered. This occurs even if you have an active resource plan.
Mismatched resource plan and billable items
You may incur fees for multiple billable items when you use OSS. An overdue payment can occur if the resource plans that you purchased cover only some of these items.
If you store data in OSS, you incur data storage fees.
Different storage classes require different storage plans. The plans are not interchangeable. For example, a Standard LRS storage plan cannot cover fees for Infrequent Access LRS capacity. A locally redundant storage plan cannot cover storage fees for the zone-redundant storage class.
You purchased a storage capacity unit (SCU), but your bucket stores Cold Archive (locally redundant storage) files. Because SCUs do not cover Cold Archive (locally redundant storage) fees, an overdue payment occurs in this scenario. For more information about the deduction rules for SCUs, see Storage Capacity Unit (SCU).
You also incur fees, such as outbound data transfer fees and request fees, when others access or download your data. You can use an outbound data transfer plan to cover outbound data transfer fees. However, resource plans do not cover request fees, which are billed on a pay-as-you-go basis. This can also result in an overdue payment.
If you use OSS with Alibaba Cloud CDN, you may also incur fees for CDN back-to-origin traffic. If you have not purchased a back-to-origin traffic plan, an overdue payment occurs in this scenario.
For more information about billable items, see Billing overview.
For more information about how to use resource plans, see Resource plans.
Mismatched resource plan and billing regions
This issue occurs if you purchase a resource plan for a specific region but incur fees in a different region.
Region-specific OSS resource plans and SCUs can only cover billable items in their corresponding regions. For example, a resource plan for the China (Hangzhou) region cannot cover fees incurred in the China (Shanghai) region.
Actual usage exceeds the resource plan specifications
An overdue payment can occur if your usage exceeds the specifications of your resource plan. For example, you have a 100 GB outbound data transfer plan, but your outbound data transfer for the month is 110 GB. The excess 10 GB of traffic is billed on a pay-as-you-go basis, which results in an overdue payment. To avoid this situation, you can upgrade your resource plan. For more information about the steps to upgrade a resource plan, see Resource plan upgrade guide.
Billing system delays
After a resource plan becomes active, it automatically covers the usage fees for the corresponding resources. OSS resource plans take effect immediately after purchase, but you must specify an effective time for SCUs. However, the Alibaba Cloud billing system is subject to delays. For example, a resource plan may become active at 9:00, but you may still receive a bill at 10:00 for an overdue payment. This is because the fees may have been incurred before 9:00. When you receive a bill, check the time when the fees were incurred.
References
To view specific overdue items and amounts, see Query bills.
To view the specific usage of a resource plan, see Resource plan usage details.
To stop billing for OSS, see How do I shut down OSS or stop billing?.