Managed Service for OpenTelemetry:Contacts

Create a contact

1. Log on to the Managed Service for OpenTelemetry console.

2. In the left-side navigation pane, choose Alert Management > Notification Objects. On the Contacts tab, click Create Contact.

3. In the dialog box that appears, set the parameters in the following table and click OK.

   Parameter	Description
   Name	The name of the contact.
   Phone Number	After you specify the mobile number of a contact, alerts can be sent by phone or text message. Note You can specify only verified mobile phone numbers. For more information about how to verify a mobile phone number, see the Verify a mobile number section.
   Email	After you specify the email address of a contact, the contact can be notified by email.
   Contact Group	Select the contact group to which you want to add the contact. For more information, see Contact groups.
   Method to Resend Notifications If Phone Notifications Fail	Select the method for resending notifications that applies if phone notifications fail. You can set global default values on the Contacts tab. For more information, see the Default contact settings section.
   User ID	The ID of the instant messaging (IM) tool, such as DingTalk, Lark, or WeCom. A valid user ID can be used to mention a contact within a group. To mention a contact in a Lark or WeCom group, this field is required. For DingTalk group contacts, it's optional.

   Important

   • You must specify either a mobile number or an email address. Each one can be used for a single contact.

   • A DingTalk chatbot can no longer be configured as a contact. To create a DingTalk chatbot, go to the DingTalk/Lark/WeCom tab. For more information, see DingTalk chatbots. Existing DingTalk chatbots are not affected.

Verify a mobile number

Before specifying a mobile number in a notification policy, you must verify the number.

1. On the Contacts tab, select one or more contacts whose mobile numbers you want to verify.

   • For a single contact, find the contact and click Not verified next to the number.

   • To do multiple numbers at once, select the contacts and click Verify Mobile Numbers.

   The system sends text messages to the contacts to verify their numbers.

2. The contacts use a browser to visit the URL in the text message.

3. On the verification page that appears, they check the number and click Verify.

Specify a default method to resend notifications

You can specify a default method for resending notifications when phone notifications fail.

1. On the Contact tab, choose More Operations > Contact Default Configuration.

2. In the dialog box that appears, select a method for resending notifications and click OK.

   

Manage contacts

On the Contacts tab, you can perform the following actions:

• Edit: Click Edit in the Actions column. In the Edit Contact dialog box, change the settings and click OK.

• Delete: Click Delete in the Actions column. In the dialog box that appears, click OK.

• Batch delete: Select the contacts and click Batch Delete. In the dialog box that appears, click OK.