Configure alert contacts and contact groups - Microservices Engine

When MSE detects service issues, it sends alert notifications to designated contacts through phone calls or email. Before alerts can reach the right people, you need to set up contacts, organize them into groups, and attach those groups to alert rules.

Setup workflow:

Create contacts -- Add individuals with their phone numbers or email addresses.
Create a contact group -- Organize contacts into a group.
Attach the group to an alert rule -- Link the contact group to one or more alert rules. For details, see Manage alert rules.

On the Contacts tab, you can:

Create, edit, and delete contacts and contact groups.
Search for contacts by name, phone number, or email address.
Search for contact groups by name.
Verify mobile phone numbers for phone call notifications.

Prerequisites

Application Real-Time Monitoring Service (ARMS) is activated.

Create a contact

Log on to the MSE console and select a region in the top navigation bar.
In the left-side navigation pane, choose Microservices Registry > Alarm management > Contact management.
On the Contacts tab, click Create Contact.

In the Create Contact dialog box, configure the following parameters, and then click OK.

Note

You can add up to 100 contacts.

Parameter	Description
Name	The contact name.
Phone Number	The mobile phone number. You must specify at least one of Phone Number or Email. Each phone number can belong to only one contact.
Email	The email address. You must specify at least one of Phone Number or Email. Each email address can belong to only one contact.
Contact Group	An existing contact group to add this contact to. This field appears only if a contact group already exists.
Method to Resend Notifications If Phone Notifications Fail	The fallback method when phone notifications fail.
User ID	The user ID to associate with this contact.

Verify that the contact appears in the contact list.

Create a contact group

Before you create a contact group, make sure you have at least one contact. See Create a contact.

Log on to the MSE console and select a region in the top navigation bar.
In the left-side navigation pane, choose Microservices Registry > Alarm management > Contact management.
On the Contacts tab, click Create Contact Group.
In the Create Contact Group dialog box, configure Group Name and Alert Contacts, and then click OK.
Verify that the contact group appears in the All Contacts section on the left side of the Contacts tab.

Search for contacts or contact groups

To find a contact, enter a full or partial name, phone number, or email address in the search box on the Contacts tab, and then click the icon.
To find a contact group, enter a full or partial group name in the search box, and then click the icon.

Edit contacts or contact groups

To edit a contact, find the contact on the Contacts tab, and then click Edit in the Actions column. Update the information in the Edit Contact dialog box and click OK.
To edit a contact group, hover over the icon next to the target group in the All Contacts section, and then select Edit Group. Update the information in the Edit Contact Group dialog box and click OK.

Delete contacts or contact groups

To delete a single contact, find the contact on the Contacts tab, and then click Delete in the Actions column. Click OK to confirm.
To delete multiple contacts at once, select the contacts on the Contacts tab, and then click Batch Delete. Click OK to confirm.
To delete a contact group, hover over the icon next to the target group in the All Contacts section, and then select Delete Group. Click OK to confirm.

Important

Before you delete a contact group, make sure no monitoring jobs associated with the contact group are running. If monitoring jobs associated with the contact group are running, features such as alerting may not take effect as expected after you delete the contact group.

Verify mobile phone numbers

To send alert notifications through phone calls, verify the contact's mobile phone number first.

On the Contacts tab, select the contacts whose phone numbers you want to verify.
Click Verify Mobile Numbers.
Complete the verification based on the text messages received.