Refund policies

This topic describes the refund policies for Global Accelerator (GA) resources.

Refund policies for GA resources

GA instances and basic bandwidth plans support partial refunds. The following table describes the refund policies.

Billing method

Refund policy

Refund method

Subscription

When you purchase a subscription GA instance or a subscription basic bandwidth plan, you must pay a subscription fee based on the subscription duration and instance specification or bandwidth. Standard GA instances provide different specifications. If you no longer need to use a subscription GA instance or basic bandwidth plan, you can unsubscribe from the GA instance or basic bandwidth plan and apply for a refund.

Conditions

GA instance: The GA instance is not associated with a bandwidth plan. No acceleration areas, listeners, or endpoint groups are configured for the GA instance.
Basic bandwidth plan: The basic bandwidth plan is not associated with a GA instance.

Refund types: You can request a partial refund based on the non-five-day refund policy. You can also cancel pending renewal orders. Before you request a refund, make sure that you understand the refund policies. For more information, see Rules for unsubscribing from resources.

Apply for a refund in the GA console after you understand the refund policies. For more information, see Refund methods.

Refund policies for other scenarios

Scenario

Refund policy

References

Downgrade

If the specification of a standard GA instance or the maximum bandwidth of a basic bandwidth plan exceeds your business requirements, and you obtained the privilege to downgrade resources, you can downgrade the standard GA instance or reduce the maximum bandwidth of the basic bandwidth plan.

A configuration downgrade may result in a refund. The following formula is used to calculate the refund amount: Refund amount = Remaining amount of the configuration price before the downgrade - Price of the new configuration. For more information, see Refund policies for downgrades.

Refund methods

You can unsubscribe from subscription GA instances and basic bandwidth plans in the GA console or in the Billing Management console.

Before you unsubscribe from a resource, check whether you meet the following conditions and make sure that data is migrated.

Conditions for unsubscribing from a GA instance:
- Make sure that no acceleration area is configured for the GA instance from which you want to unsubscribe. If acceleration areas are configured, delete the acceleration areas. For more information, see Delete an acceleration area of a standard GA instance or Delete an acceleration area of a basic GA instance.
- Make sure that no listeners or endpoint groups are configured for the GA instance from which you want to unsubscribe. If listeners are configured for a standard GA instance or endpoint groups are configured for a basic GA instance, delete the listeners or endpoint groups. For more information, see Delete a listener for a standard GA instance and Delete an endpoint for a basic GA instance.
- Make sure that no bandwidth plan is associated with the GA instance from which you want to unsubscribe. If a bandwidth plan is associated with the GA instance, disassociate the bandwidth plan from the GA instance. For more information, see Disassociate a basic bandwidth plan.
Conditions for unsubscribing from a basic bandwidth plan:
Make sure that the basic bandwidth plan from which you want to unsubscribe is not associated with a GA instance. If the basic bandwidth plan is associated with a GA instance, disassociate the basic bandwidth plan from the GA instance. For more information, see Disassociate a basic bandwidth plan.

Log on to the GA console.
Go to the Unsubscribe page by using one of the following methods:
- Method 1: Go to the Billing Management console from the Instances page
  On the Instances page, find the GA instance or basic bandwidth plan that you want to manage, and click > Unsubscribe in the Actions column. Alternatively, click Unsubscribe in the Actions column.
  Note
  If you want to unsubscribe from a basic GA instance, log on to the GA console and click Basic Instance in the left-side navigation pane to go to the Instances page of basic GA instances.
- Method 2: Go to the Billing Management console from the top navigation bar
  1. In the top navigation bar, choose Expenses > User Center.
  2. In the left-side navigation pane of the Billing Management console, click Unsubscribe.
On the Unsubscribe page, unsubscribe from GA resources based on your business requirements.
- Unsubscribe from GA resources that are being used
  1. Click the Unsubscribe from resources that are being used tab, select global accelerator or Global Accelerator Bandwidth Plan from the Name drop-down list, and then click Search.
  2. Find the GA instance or basic bandwidth plan that you want to manage and click Unsubscribe Resource in the Actions column.
  3. On the Unsubscribe Resource page, select or enter a value for the Reason parameter, select the confirmation information in the lower part of the page, click Unsubscribe, and then complete the unsubscription as prompted.
- Cancel a pending renewal order
  Note
  For more information about how to cancel a renewal order that is in effect, see Unsubscribe from GA resources that are being used.
  1. Click the Unsubscribe Renewal Period tab, select global accelerator or Global Accelerator Bandwidth Plan from the Name drop-down list, and then click Search.
  2. Find the GA instance or basic bandwidth plan that you want to manage and click Cancel Renewal in the Actions column.
  3. On the Cancel Renewal page, set the Updated Expiration Time parameter, select the confirmation information in the lower part of the page, click Unsubscribe, and then complete the unsubscription as prompted.

Refund flow

For more information about the refund flow, see Refund flow.