After unsubscribing from a resource, the refund goes back to your original payment method. You can view the refund status and amount on the Expenses and Costs > My Orders page.
Refund processing and bank transfers take time. Funds typically arrive in your account within 30 business days. We prioritize refunds to the original payment method.
Payment method | Refund destination |
Credit card | If you unsubscribe within 5 months (150 days) of payment, we issue the refund to the original credit card. If you unsubscribe after 5 months, we credit the refund to your Alibaba Cloud account balance. |
PayPal | If you unsubscribe within 6 months (180 days) of payment, we issue the refund to the original PayPal account. If you unsubscribe after 6 months, we credit the refund to your Alibaba Cloud account balance. |
DANA (Singapore) | If you unsubscribe within 365 days of payment, we issue the refund to the original DANA account. If you unsubscribe after 365 days, we credit the refund to your Alibaba Cloud account balance. |
Alibaba Cloud account balance | We credit the refund directly to your Alibaba Cloud account balance. |
If a refund to the original payment method fails for reasons such as a canceled bank card or channel restrictions, we ultimately credit the funds to your Alibaba Cloud account balance.