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    E-MapReduce:Refund policy

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    E-MapReduce:Refund policy

    Last Updated:Mar 19, 2025

    Resource plans or subscription quotas of a workspace are paid based on a specific subscription period when you purchase the resource plans or subscription quotas. If you no longer require a resource plan or subscription quota, you can apply for a refund. This topic describes the refund rules and procedure of refunding resource plans and subscription quotas.

    Refund rule

    Subscription quota

    You can apply for a partial refund for a subscription quota. You can calculate the refundable amount by using the following formula: Refundable amount = Paid amount - Fees for consumed resources.

    Note

    • The paid amount is the money that you paid and excludes the amount that is offset by coupons or vouchers.

    • You can calculate the fees for consumed resources by using the following formula: Fees for consumed resources = (Used duration/Subscription duration) × Paid amount.

    Resource plan

    You can apply for a full refund for a resource plan if the resource plan is not used within five days after you purchase the resource plan. The refundable amount is equal to the paid amount. The paid amount is the money that you paid and excludes the amount that is offset by coupons or vouchers.

    For more information about refund rules, see Unsubscription rules, Refund destinations, and FAQ about unsubscription.

    Procedure

    After you learn the refund rules, you can perform the following operations to apply for a refund:

    1. Go to the Spark page.

      1. Log on to the EMR console.

      2. In the left-side navigation pane, choose EMR Serverless > Spark.

    2. On the Spark page, find the desired workspace, move the pointer over the image icon in the Actions column, and then select Unsubscribe.

    3. On the desired tab of the Unsubscribe page, select EMR Serverless StarRocks Subscription_International Site or Spark Computing Resource Plan International from the Name drop-down list and click Search.

    4. Find the desired subscription quota or resource plan and click Unsubscribe Resource in the Actions column.

    5. On the Unsubscribe Resource page, confirm the resource information, read and select the terms of service, and then click Unsubscribe.