If your current plan no longer meets your business needs, ESA provides a plan upgrade feature. You can select a suitable new plan and upgrade to it.
To upgrade to an Enterprise plan, contact us for customization.
Scenarios
While using your current plan, you may encounter the following situations:
Traffic limit exceeded: During your actual use of ESA services, your actual monthly traffic usage frequently exceeds the traffic limit included in your plan, resulting in additional charges for excess traffic beyond the plan allowance.
Insufficient rule limits: You use cache rules, configuration rules, and other rule types in many scenarios, and the current rule limit cannot meet your multi-scenario requirements.
Insufficient security protection level: When your origin server frequently suffers DDoS attacks or multiple intrusion attempts are detected, the security protection level or policies provided by the current ESA plan may no longer be sufficient to fully protect you.
Other feature requirements: When you need features such as subdomain Website Config, security analytics, or expert services.
Based on your actual business scenario, you can select a suitable plan and upgrade.
Upgrade rules
Refer to the following diagram for plan versions. The plan version level increases from left to right.
Plan version upgrade supported: Upgrading from a lower-version plan to a higher-version plan is supported.
Plan version downgrade not supported: Downgrading from a higher-version plan to a lower-version plan is not currently supported.
Price difference upgrade: Plan upgrades are processed by paying the price difference. The new plan's validity period remains consistent with the original plan's validity period. You only need to pay the price difference for the remaining validity period of the plan. For the specific calculation method, refer to Billing.
Prerequisites
Make sure the plan you want to upgrade is currently active. Expired plans cannot be upgraded directly. You must renew the plan first before you can perform the upgrade. For more information about plan status, see View plan information.
Procedure
Log in to the ESA console. In the left-side navigation pane, choose .
On the Plans page, select the plan to upgrade, and click Upgrade.
In the Upgrade Plan dialog box, select the target plan to upgrade to, select the checkbox to agree to the Terms of Service, and click OK.
Plan upgrade payment
When you upgrade a plan, the upgrade fee is calculated based on the price of the new plan and the price of your current plan. You only need to pay the price difference between the old and new plans to complete the upgrade. After you complete the plan upgrade, the plan entitlements are automatically upgraded as well.
Payment description
Calculation formula
The upgrade payment is calculated as follows:
Price difference = (New plan price - Original plan price) × Remaining duration × Applicable discount for the remaining duration
Price difference: The price difference between the two plans calculated using the fee supplement formula, accurate to USD 0.01.
Plan price: The current price of the plan listed on the ESA official website.
Remaining duration: Calculated based on the time of purchasing the new plan and the expiration time of the original plan, in hours, to obtain the total remaining hours. Using 30 days per month as the base, the remaining hours are then converted to months.
Applicable discount for the remaining duration: If you are currently eligible for a discount, you can apply the discount as a deduction when upgrading your plan.
Entitlement upgrade description
Traffic entitlement upgrade
When you upgrade your plan, the following rules apply to your monthly traffic:
Traffic is calculated by calendar month.
Calculated in GB, rounded up.
When ESA converts traffic units: 1 GB = 1,000 MB, 1 TB = 1,000 GB, and so on.
After you upgrade your plan, the monthly traffic for the current month is supplemented according to the calculation rules to make up the traffic difference between the plans.
ImportantThe current-month traffic after the upgrade is distributed as a supplement. The monthly traffic values described below are the theoretical maximum total traffic you can use in the current month. If you have already used up the monthly traffic of the original plan before the upgrade, the system only supplements the traffic difference between the two plans after the upgrade.
For months after the upgrade month, your monthly traffic is calculated based on the number of valid hours of the plan in the corresponding calendar month and the monthly total of the new plan.
Traffic calculation formula for the upgrade month
The calculation is as follows:
Current-month traffic after upgrade = Original plan's available monthly traffic + (New plan monthly total - Original plan monthly total) × New plan's remaining hours in the current month / New plan's total hours in the current month
Current-month traffic after upgrade: Calculated using the traffic supplement formula, rounded up.
Original plan's available monthly traffic: Calculated by calendar month. Monthly usage = Monthly total × Remaining duration in the month / Total duration in the month.
New plan monthly total: The monthly total of the new upgraded plan as currently shown on the ESA official website.
Original plan monthly total: The monthly total of the original plan as currently shown on the ESA official website.
New plan's remaining hours in the current month: The remaining valid hours of the new plan in the current month.
New plan's total hours in the current month: The total hours of the new plan in the current month, calculated by calendar month.
Traffic allocation example after plan upgrade
User B purchased the Pro plan (500 GB/month) on April 5, 2024 at 10:30:15, with a purchase period of 3 months and an expiration date of July 6, 2024 at 00:00:00. Due to increased business needs, User B upgraded the plan to the Premium plan (1,500 GB/month) on April 20, 2024 at 14:45:30. The monthly traffic for User B is as follows:
Month | Original monthly traffic | Monthly traffic after upgrade |
April | 427 GB | 775 GB (427 GB + 348 GB) |
May | 500 GB | 1,500 GB |
June | 500 GB | 1,500 GB |
July | 81 GB | 242 GB |
Detailed traffic calculation
April monthly traffic:
Original plan's available monthly traffic: 500 GB/month × ((April 30, 2024 - April 5, 2024) × 24 hours + (24:00:00 - 10:00:00)) / (30 days × 24 hours) = 426.39 GB, rounded up to 427 GB.
New plan monthly total: 1,500 GB/month.
Original plan monthly total: 500 GB/month.
New plan's remaining hours in the current month: (April 30, 2024 - April 20, 2024) × 24 hours + (24:00:00 - 14:00:00) = 250 hours.
New plan's total hours in the current month: 30 days × 24 hours = 720 hours.
Current-month traffic after upgrade: 427 GB + (1,500 GB/month - 500 GB/month) × 250 hours / 720 hours = 774.22 GB, rounded up to 775 GB.
User B's monthly traffic is 775 GB.
May monthly traffic: The Premium plan monthly total of 1,500 GB.
June monthly traffic: The Premium plan monthly total of 1,500 GB.
July monthly traffic:
New plan monthly total: 1,500 GB/month.
New plan's remaining hours in the current month: (July 6, 2024 - July 1, 2024) × 24 hours = 120 hours.
New plan's total hours in the current month: 31 days × 24 hours = 744 hours.
Monthly traffic: 1,500 GB/month × 120 hours / 744 hours = 241.94 GB, rounded up to 242 GB.
User B's monthly traffic is 242 GB.
Other entitlements
After you complete the upgrade, all other feature entitlements are automatically synchronized to the entitlements of the new plan.