Cloud Phone:What is Cloud Phone?

How do I query the billing information of a cloud phone?

You can perform the following steps to view the billing information of a cloud phone:

1. Log on to the Expenses and Costs console.

2. In the left-side navigation pane, choose Bills > Bill Details.

   Note

   If your console appears differently from the description in this topic, you might be using the previous version of the Expenses and Costs console. In this case, click Try New Version at the bottom of the left-side navigation pane.

3. On the page that appears, click the Billing Details tab, specify the filter conditions, and then click Search.

   You can configure the Statistic Item and Statistic Period parameters to specify an aggregation dimension and a statistical period. The results that meet the filter conditions are displayed in the list.

Why am I still charged for my cloud phone after I release the cloud phone?

You can go to the Bill Details page of the Expenses console to check whether dependent resources still exist.

• Log on to the NAT Gateway console to check whether the NAT network resources are released.

• Log on to the EIP console to check whether the configured elastic IP address (EIP) exists.

• Go to the Internet Shared Bandwidth page to check whether the corresponding Internet shared bandwidth instance is being charged.

Why am I unable to access the Internet from a cloud phone?

You must check the network type of the instance group to which your cloud phone belongs before you troubleshoot the issue.

1. Log on to the Cloud Phone console.

2. In the left-side navigation pane, choose Manage Resource > Instance Group.

3. On the Instance Group page, find the instance group to which your cloud phone belongs and click the value in the Network column.

4. On the Network page, check the value of the Network Type parameter and troubleshoot the issue by using one of the following methods:

   Shared network

   Cloud phones in shared-network instance groups have internet access enabled by default.

   VPC

   For instance groups that reside in virtual private clouds (VPCs), select one of the following methods to enable the Internet access feature:

   • Use the Enable Now button

     1. Log on to the Cloud Phone console.

     2. In the left-side navigation pane, choose Network & Security > Network.

     3. In the upper-left corner of the Network page, select the region where the cloud phone for which you want to enable the Internet access feature resides.

     4. Find the network that you want to manage and click Enable Internet Access in the Actions column.

     5. In the Enable Internet Access message, click Enable Now.

        Important

        After you enable the Internet access feature, the system automatically purchases pay-as-you-go NAT gateways and EIPs. For information about the pricing of NAT gateways and EIPs, see NAT Gateway billing and Billing overview.

        In the Enable Internet Access message, you can view the progress of enabling the Internet access feature.

   • Manually enable the Internet access feature

     For more information, see How cloud phones access the Internet.