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Domain Names:Verify a registrant's email address

Last Updated:Jun 08, 2026

ICANN requires that domain registrant email addresses be verified. Unverified addresses may cause the domain to enter ClientHold status, which suspends DNS resolution.

Procedure

  1. Log on to the Alibaba Cloud Domain Names console.

  2. In the left-side navigation pane, click Email Verification. In the Verify New Email Address field, enter the email address and click Submit. A verification email is sent to that address.

    Note

    You can enter up to 100 email addresses at a time, with each address on a new line.

  3. Open the email account and click the verification link.

    Note

    The verification link expires three days after the email is sent.

  4. The email address status changes to Verification successful on the Email Verification page.

    Note
    • Deleting a verified email address requires SMS verification with the phone number linked to your Alibaba Cloud account.

    • A deleted email address must be re-verified before it can be used for new domain registrations.

For more information, see ICANN email verification FAQ.