Answers common questions about ICANN-required email verification for domain names, including policy requirements, verification steps, and troubleshooting.
Category | Question |
Policy overview | |
Verification operations | |
Troubleshooting |
Policy overview
What does ICANN require for registrant email addresses?
ICANN requires:
All domain name registration information, including WHOIS data, must be accurate and complete.
The registrant's email address must be valid and able to receive emails.
Alibaba Cloud enforces these requirements through email verification, as specified in the ICANN WHOIS ACCURACY PROGRAM SPECIFICATION.
How does Alibaba Cloud enforce ICANN's policies?
The following operations require a verified email address or a registrant profile with a verified email address:
Acquire domain names:
Register domain names
Transfer domain names to Alibaba Cloud.
Trade domain names.
Manage domain names:
Update registrant, administrative contact, technical contact, or billing contact information for a domain name.
Batch update information for multiple domain names.
Verification operations
How do I verify an email address?
Go to the Email Verification page in the Domain Names console and enter the email address to verify.
Submit the verification request.
Log in to the email account and find the verification email.
Click the verification link in the email to complete the process.
For more details, see Verify a registrant's email address.
If the link does not open from the email client, copy and paste it into a browser.
How long does email verification take?
Verification completes instantly when you click the link in the email.
The verification link expires after 3 days. If expired, submit a new request.
My domain name is locked as clientHold. How do I resolve it?
Cause: The registrant's email address is not verified.
Solution: Verify the email address. The system automatically removes the clientHold status and unlocks the domain name.
Log on to the email account used for domain registration.
Search for an email from noreply@emailverification.info with a subject containing Request for email address validation. If not found in the inbox, check the spam folder.
Open the email and find the text: "To confirm your email address is accurate and you have received this message, please click on the link below." Click the verification link below it to complete verification.
After verification, domain resolution will recover within a certain period.
Log on to the email account used for domain registration.
Search for an email from noreply@emailverification.info with a subject containing Request for email address validation. If not found in the inbox, check the spam folder.
Open the email and find the text: "To confirm your email address is accurate and you have received this message, please click on the link below." Click the verification link below it to complete verification.
After verification, domain resolution will recover within a certain period.
My domain is still suspended after completing Alibaba Cloud email verification. What should I do?
Some country-code domain names (such as .jp) require an additional, independent email verification from the upstream registry in addition to the Alibaba Cloud console verification. If you have completed the Alibaba Cloud email verification but your domain still shows a suspended status (with a page displaying "THIS DOMAIN HAS BEEN SUSPENDED"), check whether you received a verification email from the upstream registry and complete that verification.
Differences between the two verifications
Verification type | Sender | Link characteristics | Description |
Alibaba Cloud email verification | Alibaba Cloud system email | Link contains dc.console.alibabacloud.com | ICANN compliance verification initiated by Alibaba Cloud. Performed in the Alibaba Cloud Domain Names console. |
Registry email verification | noreply@emailverification.info | Link points to emailverification.info | Independent verification initiated by the upstream registry. Complete it by clicking the link directly in the email. |
The two verifications are independent. Completing the Alibaba Cloud console verification does not complete the registry verification. If your domain remains suspended after completing the Alibaba Cloud verification, check for an unprocessed verification email from noreply@emailverification.info.
How to process the registry verification email
This email is automatically sent by the upstream registry as part of the domain compliance verification process. It is not a scam or phishing email. If the verification email has expired or was not received, submit a ticket to contact technical support.
My domain is still suspended after completing Alibaba Cloud email verification. What should I do?
Some country-code domain names (such as .jp) require an additional, independent email verification from the upstream registry in addition to the Alibaba Cloud console verification. If you have completed the Alibaba Cloud email verification but your domain still shows a suspended status (with a page displaying "THIS DOMAIN HAS BEEN SUSPENDED"), check whether you received a verification email from the upstream registry and complete that verification.
Differences between the two verifications
Verification type | Sender | Link characteristics | Description |
Alibaba Cloud email verification | Alibaba Cloud system email | Link contains dc.console.alibabacloud.com | ICANN compliance verification initiated by Alibaba Cloud. Performed in the Alibaba Cloud Domain Names console. |
Registry email verification | noreply@emailverification.info | Link points to emailverification.info | Independent verification initiated by the upstream registry. Complete it by clicking the link directly in the email. |
The two verifications are independent. Completing the Alibaba Cloud console verification does not complete the registry verification. If your domain remains suspended after completing the Alibaba Cloud verification, check for an unprocessed verification email from noreply@emailverification.info.
How to process the registry verification email
This email is automatically sent by the upstream registry as part of the domain compliance verification process. It is not a scam or phishing email. If the verification email has expired or was not received, submit a ticket to contact technical support.
How do I identify a verification email?
The domain email verification email is sent from noreply@emailverification.info, and the subject typically contains Verification of your email address. If you cannot find the email in your inbox, check your spam folder or search for the sender address.
This email is automatically sent by the upstream registry as part of the ICANN compliance verification process. It is not a scam or phishing email.
After verification, my domain DNS still points to emailverification.info. What should I do?
Symptom: After completing email verification, the domain DNS resolution still points to ns1.emailverification.info or ns2.emailverification.info. When accessing the domain in a browser, a neutral notice page is displayed instead of the configured website content.
Cause: During email verification, the upstream registry temporarily points the domain DNS to verification servers. After verification is complete, the registry needs time to restore the original DNS configuration.
Expected recovery time: After successful verification, DNS resolution typically recovers to the original DNS server configuration within 24 to 48 hours.
Recommended actions:
Within 48 hours after verification, wait patiently for DNS to recover automatically. No manual action is needed.
If recovery has not occurred after 48 hours, submit a ticket to contact technical support.
Is it normal for my domain to show ClientTransferProhibited status during verification?
Yes, this is normal. During the ICANN email verification process, the upstream registry may add the ClientTransferProhibited (transfer prohibited) status to the domain. This is a security measure to prevent domain transfers during the verification process.
After verification is complete, this status is typically removed automatically within a short time. No manual action is needed. If you need to transfer the domain after verification, wait for this status to be removed automatically before proceeding.
How do I identify a verification email?
The domain email verification email is sent from noreply@emailverification.info, and the subject typically contains Verification of your email address. If you cannot find the email in your inbox, check your spam folder or search for the sender address.
This email is automatically sent by the upstream registry as part of the ICANN compliance verification process. It is not a scam or phishing email.
After verification, my domain DNS still points to emailverification.info. What should I do?
Symptom: After completing email verification, the domain DNS resolution still points to ns1.emailverification.info or ns2.emailverification.info. When accessing the domain in a browser, a neutral notice page is displayed instead of the configured website content.
Cause: During email verification, the upstream registry temporarily points the domain DNS to verification servers. After verification is complete, the registry needs time to restore the original DNS configuration.
Expected recovery time: After successful verification, DNS resolution typically recovers to the original DNS server configuration within 24 to 48 hours.
Recommended actions:
Within 48 hours after verification, wait patiently for DNS to recover automatically. No manual action is needed.
If recovery has not occurred after 48 hours, submit a ticket to contact technical support.
Is it normal for my domain to show ClientTransferProhibited status during verification?
Yes, this is normal. During the ICANN email verification process, the upstream registry may add the ClientTransferProhibited (transfer prohibited) status to the domain. This is a security measure to prevent domain transfers during the verification process.
After verification is complete, this status is typically removed automatically within a short time. No manual action is needed. If you need to transfer the domain after verification, wait for this status to be removed automatically before proceeding.
Once an email address is verified, will it need to be verified again?
Case | Re-verification required |
Regular use after verification | No |
Reuse after deletion from the verified list | Yes |
Email verification is account-specific. The same email address can be verified under multiple Alibaba Cloud accounts.
Are there limits on email verification?
Total limit: None.
Daily limit: 500 email addresses per Alibaba Cloud account.
Why do I see verified email addresses that I did not submit for verification?
The system automatically adds email addresses from the following sources to your verified list:
Your Alibaba Cloud account email address.
Email addresses verified during a domain name transfer-in.
Email addresses verified through the console for individual domain names.
Troubleshooting
What do I do if I do not receive a verification email?
Step 1: Perform basic checks
Verify that the email address is spelled correctly.
Confirm that the email account can send and receive emails.
Step 2: Troubleshoot email delivery issues
Possible cause | Solution |
The email account blocks certain senders. | Remove block rules or add Alibaba Cloud to your allowlist. |
The verification email was filtered as spam. | Check your spam or junk folder. |
The email provider categorized the verification email as a system notification. | Check all folders in your mailbox. |
Step 3: Resubmit a verification request
If none of the preceding solutions work, resubmit the verification request.