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    Domain Names:Update domain registrant information

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    Domain Names:Update domain registrant information

    Last Updated:Sep 01, 2026

    When you need to transfer domain name ownership to a new individual or organization, or when the registrant’s identity information (such as name) or contact information (such as email address, phone number) needs to be updated, you must perform a registrant information update operation. This topic describes how you can complete the registrant information update operation.

    Updatable registrant information includes: registrant name, organization name, address (including country/region, province/state, city, street address, and postal code), phone number, and email address.

    • If you change the registrant name or organization name, domain ownership will change.

    • After a domain information update, the Alibaba Cloud account associated with the domain remains unchanged. To transfer the domain to another Alibaba Cloud account, see Transfer a domain name to another Alibaba Cloud account.

    Impact of domain registrant information update

    • Impact of registrant entity dissolution: Per ICANN requirements, domain registration information must remain accurate and up to date. If the registered organization for a domain has been dissolved or deregistered, the registration information becomes invalid. This may result in:

      • The domain being suspended

      • Transfers, renewals, or DNS changes being rejected due to invalid registrant information

      We recommend promptly updating the domain registration to a new valid legal entity or individual. Log on to the Domain Console, go to Information Templates to create a new information template for the new registrant, and use the Quick Transfer feature to bind the domain to the new template.

    • Triggers re-verification: For CNNIC domains (such as .cn), any change to registrant information requires re-verification. As long as both old and new registrant information pass verification, this process does not affect normal website access.

    • Triggers 60-day transfer-out lock (can be disabled): For 60 days after a successful information update, the domain cannot be transferred out of Alibaba Cloud. If you plan to transfer the domain out soon, select the disable option when submitting your update request.

    • Does not affect DNS records: Domain information update does not affect your existing DNS resolution records. You do not need to reconfigure or re-add DNS records after the update is complete.

    • Does not affect the identity verification status of other domains: Each domain's identity verification status is maintained independently. Performing a registrant information update on one domain only takes effect for that domain and does not affect the identity verification status of other verified domains under the same account.

    • Domain transfer-out does not affect DNS resolution: After your domain is transferred out to another registrar, the Whois registrar information is updated to reflect the new registrar. This does not affect the DNS resolution records configured for your domain. Your website and email services remain accessible.

    User Guide

    Scenario: Redirected from Real-Name Verification

    If you were automatically redirected to this page from the real-name verification page, your domain was registered using a public information template. You need to update the registrant information to your own details before you can proceed with identity verification. Follow the steps below to complete the transfer.

    Step 1: Pre-check

    Before submitting your update request, complete the following checks to ensure a smooth process and avoid interruptions.

    1. Check domain status: Ensure the domain is eligible for modification.

      1. Confirm identity verification is complete: Go to the Domain Names page in the console to check the domain's identity verification status. A domain that has not completed identity verification is in the serverHold state and cannot be used or transferred normally. Complete identity verification for the domain before you proceed with the transfer.

      2. Confirm the domain is registered with Alibaba Cloud: If registered with another registrar, first transfer the domain into Alibaba Cloud before performing the registrant information update. For instructions on transferring a domain into Alibaba Cloud, see How to transfer a domain into Alibaba Cloud.

      3. Confirm the domain is active: Go to the Domain Names page in the console to check the domain status. If expired or in the redemption period, complete renewal first.

      4. Confirm the update lock is disabled: Go to the Domain Names page, find your domain, and click Manage. In the navigation pane on the left, select Security Settings and confirm that “Update Lock” is set to “Disabled.”

        Note

        Enabling the update lock prevents domain information updates. You can re-enable the update lock on the same page after completing the registrant information update.

    2. Transfer restriction for .cn/.com.cn domains to overseas registrants: Per CNNIC requirements, .cn and .com.cn domains (Country Code Top-Level Domains) can only be transferred to an organization or individual located in the Chinese mainland, China (Hong Kong), or Macao (China). The transfer requires identity verification of the new registrant. Individual registrants must provide a Chinese mainland resident ID card, and organization registrants must provide a business license. Overseas registrants cannot provide these certificates, so the transfer cannot be completed. If you need to transfer a .cn or .com.cn domain to an overseas registrant, we recommend first transferring the domain to a registrar that supports international ownership transfers. Alternatively, use another top-level domain, such as .com.

    3. Create and verify an information template (optional): If you plan to reuse this information (or perform batch updates), we recommend you first create an information template for the new registrant.

      1. Go to the Information Templates page, select General Template or CNNIC Template based on your domain type, and click Create New Information Template.

      2. Accurately fill in the new registrant's information.

      3. Submit the template. If using a CNNIC template, wait for the identity verification status to change to “Verification Successful” before proceeding with the transfer or information update.

    Step 2: Submit update request

    Single update

    1. Go to the update page

      Log on to the Domain Console, find your domain in the Domain Names list, click Manage, then in the navigation pane on the left, select Update Domain Information.

    2. Enter new registrant information

      You can either manually enter the new registrant information or select an existing information template.

    3. Confirm and submit: Complete email verification, accept the service terms, and click Submit.

      If you plan to transfer the domain out of Alibaba Cloud soon, be sure to select Disable “60-day transfer-out lock after successful domain information update”. Otherwise, after a successful update, the domain cannot be transferred out for 60 days.

      This restriction applies only to information updates and is independent of the 60-day transfer-out lock for newly registered domains.

    Batch update

    Toupdate all domain registrant information to the same details, use batch operations to improve efficiency.

    Prerequisites

    • You must have created a new information template. For CNNIC domains, identity verification must also be complete.

    • domains in special states (undergoing identity verification, being transferred out, with domain security lock enabled, or under arbitration or freeze) do not support batch operations.

    • A single batch operation supports up to 1,000 domain names. The console page displays the number of domain names that you have entered and the number that you can still enter. If you have more than 1,000 domain names, process them in batches of no more than 1,000 each. The same information template can be reused across multiple batches.

    Procedure

    CNNIC and non-CNNIC domains require slightly different update procedures and must be handled separately. Perform batch operations for each type individually.

    1. Log on to the Alibaba Cloud Domain Console and go to the batch operations page:

      • Non-CNNIC domains: Go directly to General Batch Operations, or in the left-side navigation pane, click Batch Operations > General Batch Operations.

      • CNNIC domains: Go directly to CNNIC Batch Operations, or in the left-side navigation pane, click Batch Operations > CNNIC Batch Operations.

    2. In the Domain List, enter the domains whose information you want to update.

    3. In the Field to Update dropdown, select the type of information you want to modify. The following options are available:

      • Domain Registrant Information: Updates the registrant name, organization, contact details, and address.

      • CONFIRM_OPTION_2: CONFIRM_DESCRIPTION

      • CONFIRM_OPTION_3: CONFIRM_DESCRIPTION

      • CONFIRM_OPTION_4: CONFIRM_DESCRIPTION

      Then select an information template.

    4. Complete email verification, accept the service terms, and click Submit.

      If you plan to transfer the domain out of Alibaba Cloud soon, be sure to select Disable “60-day transfer-out lock after successful domain information update”. Otherwise, after a successful update, the domain cannot be transferred out for 60 days.

      This restriction applies only to information updates and is independent of the 60-day transfer-out lock for newly registered domains. Enter your email address and select Disable "60-day transfer-out lock after successful domain information update".

    Step 3: Check update status

    1. Check progress: After submitting your request, go to the management page for your domain and click Update Domain Information in the navigation pane on the left to view the current status.

      • Non-CNNIC domains: Typically complete quickly.

      • CNNIC domains: The registry reviews each domain and document individually. Review typically takes 3–5 business days.

    2. Verify final information: When the status shows “Transfer Successful,” verify the new registrant information on the Basic Information page.

    What to do next

    • Domain security settings: To protect your domain, we recommend re-enabling the update lock on the Security Settings page after completing the update.