When you can't log on to a bastion host or connect to an asset for O&M operations, the connectivity diagnostics feature helps you pinpoint the problem — whether it's between your client and the bastion host, or between the bastion host and the asset.
Prerequisites
Before you begin, ensure that you have:
A bastion host updated to V3.2.33. For upgrade instructions, see Update a bastion host
How it works
The Self-service Diagnosis page offers two diagnosis types:
| Diagnosis type | What it checks |
|---|---|
| Diagnosis on Connection from Bastion Host to Server | Connectivity between the bastion host and an asset, including account validity and network reachability |
| Diagnosis on Connection from Client to Bastion Host | Connectivity between your client and the bastion host O&M address |
Your access path to the Self-service Diagnosis page depends on your user type:
| User type | Access path |
|---|---|
| RAM user | Bastionhost console |
| Local user | O&M portal |
Run diagnostics from the Bastionhost console
This path applies to RAM users.
Log on to the Bastionhost console. In the top navigation bar, select the region where your bastion host resides.
In the bastion host list, find your bastion host and click Manage.
In the left-side navigation pane, choose Asset O&M > Host O&M or Asset O&M > Database O&M.
On the Host O&M or Database O&M page, click Go to Diagnosis on Connection from Client to Bastion Host.
Alternatively, find the host or database you want to diagnose and click Diagnose in the Actions column.
On the Self-service Diagnosis page, run the diagnosis for your scenario:
Diagnosis on Connection from Bastion Host to Server
On the Diagnosis on Connection from Bastion Host to Server tab, enter the Asset IP Address, Logon Name of Asset Account, and Asset O&M Address, then click Start Diagnosing.
In the Diagnostic Result section, review the results and follow the suggested actions to resolve any issues.
Diagnosis on Connection from Client to Bastion Host
On the Diagnosis on Connection from Client to Bastion Host tab, enter the Bastionhost O&M Address and Client Access IP Address, then click Start Diagnosing.
In the Diagnostic Result section, review the results and follow the suggested actions to resolve any issues.
Run diagnostics from the O&M portal
This path applies to local users.
Log on to the O&M portal. For more information, see Log on to the O&M portal.
In the left-side navigation pane, click Self-service Diagnosis.
On the Self-service Diagnosis page, run the diagnosis for your scenario:
Diagnosis on Connection from Bastion Host to Server
On the Diagnosis on Connection from Bastion Host to Server tab, enter the Asset IP Address, Logon Name of Asset Account, and Asset O&M Address, then click Start Diagnosing.
In the Diagnostic Result section, review the results and follow the suggested actions to resolve any issues.
Diagnosis on Connection from Client to Bastion Host
On the Diagnosis on Connection from Client to Bastion Host tab, enter the Bastionhost O&M Address and Client Access IP Address, then click Start Diagnosing.
In the Diagnostic Result section, review the results and follow the suggested actions to resolve any issues.