What Is A Public Mailbox?
A public mailbox, also known as a shared mailbox, team mailbox, or linked account, is an email account that multiple users can access and manage. It is not assigned to a single person. Instead, it is shared by a team, department, or an entire organization.
Public Mailbox Management
Up to 200 members can use a public mailbox at the same time. Members can switch between their personal corporate mailbox and the public mailbox to process emails more efficiently. This feature is available only to members who have an assigned corporate mailbox.
Log on to the email management platform console with an administrator account. In the navigation pane, choose DEPTs & Users > Public Mailbox Management. Click Create Shared Mailbox.
Enter the name, mailbox prefix and password. Click OK to finish the creation.
Click Delegates > Add. Select the mailboxes of the members who will use the public mailbox. Click Ok to save the settings.
Select Read and manage permission. Click the checkmark icon to save your changes.
How to View Connected Accounts?
This feature is supported on the Webmail and the DingTalk client.
On the Webmail, click Settings in the upper-right corner, and then click Associated mailbox to view your connected accounts.
On the DingTalk PC client, click the drop-down arrow next to the account name in the upper-left corner. In the list that appears below the current account, click the account that has a "Shared" label to switch to it.
On the DingTalk mobile client, click the drop-down arrow next to Inbox at the top of the page. In the account list, select the account that has a "Shared" label to switch to it.
On the Webmail, click Settings in the upper-right corner, and then click Associated mailbox to view your connected accounts.
On the DingTalk PC client, click the drop-down arrow next to the account name in the upper-left corner. In the list that appears below the current account, click the account that has a "Shared" label to switch to it.
On the DingTalk mobile client, click the drop-down arrow next to Inbox at the top of the page. In the account list, select the account that has a "Shared" label to switch to it.
The webmail supports switching between connected accounts.
After binding the Alibaba Mail to DingTalk, you can switch between linked email accounts in the DingTalk client.
The Alibaba Mail client does not support switching between connected accounts currently.
The webmail supports switching between connected accounts.
After binding the Alibaba Mail to DingTalk, you can switch between linked email accounts in the DingTalk client.
The Alibaba Mail client does not support switching between connected accounts currently.
The webmail supports switching between connected accounts.
After binding the Alibaba Mail to DingTalk, you can switch between linked email accounts in the DingTalk client.
The Alibaba Mail client does not support switching between connected accounts currently.
FAQ
For the first time performing this operation, please log on with the postmaster administrator account. Alternatively, go to Customization > Custom Administrators and assign the 'Public mailbox management' permission to the related administrator.
