Configure Alibaba Mail IMAP, POP3, and SMTP server addresses and ports in Outlook, Foxmail, Mac Mail, or mobile email apps to send and receive emails.
Prerequisites
Before configuring a third-party email client, verify the following account settings:
-
Third-party client access is disabled by default. Ensure the administrator has granted access in Set third-party client logon permissions.
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The administrator has enabled POP3 or IMAP service permissions for your account.
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You have set a third-party client security password to use as the client logon password.
Server Addresses and Port Information
Alibaba Mail server addresses vary by site. How do I determine my Alibaba Mail site?
Protocol selection:
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IMAP (Recommended): Syncs emails between clients and the web interface. Best for multi-device use.
-
POP3: Downloads emails to the local device only. Best for local archiving.
Always use SSL-encrypted ports for data security.
Singapore Site
|
Protocol Type |
Server Address |
Server Port (SSL encryption - Recommended) |
Server Port (Non-encrypted) |
|
IMAP (Incoming Mail) |
|
993 |
143 |
|
POP3 (Incoming Mail) |
|
995 |
110 |
|
SMTP (Outgoing Mail) |
|
465 |
25 |
SMTP server ports 80 and 587 are not yet open.
Hong Kong (China) Site
|
Protocol Type |
Server Address |
Server Port (SSL encryption - Recommended) |
Server Port (Non-encrypted) |
|
IMAP (Incoming Mail) |
|
993 |
143 |
|
POP3 (Incoming Mail) |
|
995 |
110 |
|
SMTP (Outgoing Mail) |
|
465 |
25 |
SMTP server ports 80 and 587 are not yet open.
Germany Site
|
Protocol Type |
Server Address |
Server Port (SSL encryption - Recommended) |
Server Port (Non-encrypted) |
|
IMAP (Incoming Mail) |
|
993 |
143 |
|
POP3 (Incoming Mail) |
|
995 |
110 |
|
SMTP (Outgoing Mail) |
|
465 |
25 |
SMTP server ports 80 and 587 are not yet open.
US Site
|
Protocol Type |
Server Address |
Server Port (SSL encryption - Recommended) |
Server Port (Non-encrypted) |
|
IMAP (Incoming Mail) |
|
993 |
143 |
|
POP3 (Incoming Mail) |
|
995 |
110 |
|
SMTP (Outgoing Mail) |
|
465 |
25 |
SMTP server ports 80 and 587 are not yet open.
FAQs
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"Username or password error" appears during configuration, but I confirmed the password is correct.
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Cause: The account uses a third-party client security password. The regular mailbox logon password does not work.
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Solution: Generate a third-party client security password and use it as the client password.
-
-
Cannot connect to the server after checking SSL?
-
Cause: SSL is enabled but the port is still set to a non-encrypted value (110 or 143).
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Solution: Change the port to the SSL-encrypted port: 993 for IMAP or 995 for POP3.
-
-
How do I determine my Alibaba Mail site?
Log on to Alibaba Mail web and check the domain name in your browser address bar.
Domain Name
Site
mail.sg.aliyun.comSingapore Site
mail.hk.aliyun.comHong Kong Site
mail.de.alibabacloud.comGermany Site
mail.us.alibabacloud.comUS Site