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FAQ
Can I prchase a different support plan for different services? Can the same plan be used for multiple accounts?
How do I cancel an Alibaba Cloud after-sales support subscription?
How do I determine if I must open a critical ticket?
How quickly will I get feedback? And how long will it take for my problem to be resolved?
How do I request support from Alibaba Cloud?
How will I be billed for Alibaba Cloud support?
What kinds of issues are supported?
Which operations must be avoided while using Alibaba Cloud services?
What third-party software is supported?
Which support plans does Alibaba Cloud offer and how are they different?
Do you speak my language?
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