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After Sales Support:How do I request support from Alibaba Cloud?

Last Updated:Feb 10, 2025

If you use the Basic, Developer or Business support plan, you can submit a ticket from the console. In the top-right corner, choose Tickets > Submit Ticket. For more information, see Contact us.

If you purchased the Enterprise support plan, in addition to submitting tickets, you may reach us through phone, web chat, and your technical account manager.