The support channels available to you depend on your support plan. All plans include ticket-based support; Enterprise plans also include phone, web chat, and a dedicated Technical Account Manager (TAM).
The following table shows which support channels are available for each plan.
|
Support channel |
Basic |
Developer |
Business |
Enterprise |
|
Ticket (console) |
Yes |
Yes |
Yes |
Yes |
|
Phone |
No |
No |
No |
Yes |
|
Web chat |
No |
No |
No |
Yes |
|
Technical Account Manager |
No |
No |
No |
Yes |
Submit a ticket
In the Alibaba Cloud console, go to the top-right corner and choose Tickets > Submit Ticket.
Select the issue category, fill in the required details, and submit.
For more information, see Contact us.
Enterprise support channels
Enterprise plan customers can reach support through phone, web chat, or their dedicated TAM. Contact your TAM directly or use the support options in the console.