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After Sales Support:Can I purchase a different support plan for different services? Can the same plan be used for multiple accounts?

Last Updated:Jun 10, 2026

A support plan covers all Alibaba Cloud services and all RAM users under a single account. One plan cannot be shared across multiple accounts.

A support plan applies to all Alibaba Cloud services under your account. You cannot assign different plans to different services.

The plan also covers all RAM users under the same account. However, each account requires its own plan — a single plan cannot be shared across multiple accounts.