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After Sales Support:How will I be billed for Alibaba Cloud support?

Last Updated:Oct 16, 2019

Basic level support is provided free of charge upon purchase of any Alibaba Cloud service.

For the Developer plan, you are billed a fixed price upon signup and at the beginning of each billing cycle (30 days).

Upon signup for Business or Enterprise plans, you are billed a minimum monthly service charge. You are then billed according to your usage of cloud products, starting from a minimum charge.

For detailed pricing information, see the Alibaba Cloud After-Sales Support page.