Cloud Phone:What is Cloud Phone?

How do I query the billing information of a cloud phone?

You can perform the following steps to view the billing information of a cloud phone:

1. Go to the Expenses and Costs page.

2. In the left-side navigation pane, choose .

   Note

   If your console's appearance differs from the example, you may be using an older version. Click Try New Version at the bottom of the left-side navigation pane to switch.

3. On the Bill Details page, set the filter conditions as needed and click Search.

   You can use Statistic Item and Statistic Period to control the aggregation dimension and statistical period of the bill. The results that meet the filter conditions are displayed in a list.

Why am I still charged for my cloud phone after I release the cloud phone?

You can go to the Bill Details page of the Expenses console to check whether dependent resources still exist.

• Log on to the NAT Gateway console to check whether the NAT network resources are released.

• Log on to the EIP console to check whether the configured elastic IP address (EIP) exists.

• Go to the Internet Shared Bandwidth page to check whether the corresponding Internet shared bandwidth instance is being charged.

Why am I unable to access the Internet from a cloud phone?

You must check the network type of the instance group to which your cloud phone belongs before you troubleshoot the issue.

1. Log on to the Cloud Phone console.

2. In the left-side navigation pane, choose Manage Resource > Instance Group.

3. On the Instance Group page, find the instance group to which your cloud phone belongs and click the value in the Network column.

4. On the Network page, check the value of the Network Type parameter and troubleshoot the issue by using one of the following methods:

   Shared Network

   Cloud phones in shared-network instance groups have internet access enabled by default.

   VPC

   • Use the Enable Now button

     1. Log on to the Cloud Phone console.

     2. In the left-side navigation pane, choose Network & Security > Network.

     3. In the upper-left corner of the Network page, select the region where the cloud phone for which you want to enable the Internet access feature resides.

     4. Find the network that you want to manage and click Enable Internet Access in the Actions column.

     5. In the Enable Internet Access message, click Enable Now.

        Important

        After you enable the Internet access feature, the system automatically purchases pay-as-you-go NAT gateways and EIPs. For information about the pricing of NAT gateways and EIPs, see NAT Gateway billing and Billing overview.

   • Manually enable the Internet access feature

     For more information, see How cloud phones access the Internet.