CloudCare Managed Service Provider

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Solution Overview and Architecture

CloudCare Managed Service Provider

Solution Overview

CloudCare Managed Service is based on Alibaba Cloud Compute Nest platform, can provide the centralized service management for service providers. They can deploy the on-premise software as a PAAS solution in the Compute Nest console. The end users can subscribe the PAAS service through the Compute Nest console on Alibaba Cloud.

Solution Architecture

Compute Nest is a platform which provides the Platform as a Service(PAAS) for service providers to publish and manage services.
Compute Nest integrates the cloud resources on Alibaba Cloud by default. It helps service providers improve service delivery efficiency, management efficiency, and service reliability.
Service providers can use Compute Nest to provide better services and reduce O&M costs. You can perform the operation and maintenance by RAM account on Alibaba Cloud.

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Solution Highlights

Compute Nest allows service providers to manage service lifecycle. You can manage different stages by using different functional modules based on your requirements.

Service Deveopment

Service Delivery and Deployment

Service Management

Service Maintenance

Service Operations

Business challenge

Background introduction: As a Fortune 500 company, the customer provides a series of long-term products and services, to meet the needs of individual clients in long-term savings and protection. After the original business applications migrate to Alibaba Cloud, the operation and maintenance management process needs to be redesigned and sorted out.

Challenge: The operation and maintenance service provider must have deep accumulation and empowerment in cloud operation and maintenance management experience. It is necessary to realize comprehensive monitoring from the underlying infrastructure to the upper-level business system.

Operation and Maintenance Service

CloudCare assists customer to establish an operation and maintenance service process by ITIL model.

Customized Service

Provide engineering services according to the actual business situation to match the customized requirements.

Cost Reduction and Efficiency Improvement

It ensures the customers application system running stably, improved customer’s productivity and reduced the costs.

Disclaimer

Please note that all solutions and marketing contents presented on this page are provided by CloudCare and Alibaba Cloud is not liable to or responsible for their accuracy, condition, quality, durability, performance, reliability, merchantability or fitness for a particular purpose, or non-infringement.